Technical Support Specialist

4 days ago


Petaling Jaya, Selangor, Malaysia EV Automotive Company Full time
About EV Automotive Company

We are a leading provider of innovative electric vehicles, dedicated to delivering exceptional customer experiences.

Role Overview

This is an exciting opportunity for a skilled Technical Support & Warranty Executive to join our team in Kota Damansara. The successful candidate will be responsible for providing expert technical support to customers, analyzing complex issues, and ensuring seamless warranty claims processing.

Key Responsibilities
  • Provide exceptional technical support to customers via various channels, including phone, email, and in-person interactions
  • Analyze and troubleshoot technical problems with precision and attention to detail
  • Collaborate with cross-functional teams to resolve complex issues efficiently
  • Ensure timely and accurate warranty claims processing
  • Develop and maintain strong relationships with customers to drive loyalty and satisfaction
Requirements
  • Proven experience in Customer Support and Technical Services
  • Strong analytical skills, with the ability to identify root causes of complex issues
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders
  • Bachelor's degree or equivalent experience in a related field


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