Technical Service Specialist
5 months ago
**MAIN PURPOSE OF ROLE**
Partnering with the sales team provides opportunities to maximize service upgrade opportunities. Effective time management by the incumbent helps minimize potential customer downtime increasing customer satisfaction with our solution. Also, the cost of service management including spare part inventory management and resolution through First-Time or Same Day Services impact customer satisfaction and our ability to renew existing contracts.
The Technical Support Specialist position is a key role in the service organization, providing both on-site and phone technical problem resolution for Abbott Diagnostics customers. In addition to technical problem resolution, the incumbent is responsible for developing customer relationships and building customer loyalty.
**MAIN RESPONSIBILITIES**- Provide backup first line service to Abbott Ambassadors (Service interventions requiring less than 4 hours labor time)-
- Schedule and perform planned maintenance activities-
- Assist with instrument installations-
- Success in this role is measured by service key performance indications level achievement, customer satisfaction score (NPS) and economical profitability and growth per district.**QUALIFICATIONS**, **EDUCATION & EXPERIENCE**
- Bachelors degree or equivalent qualification or experience required. Bachelors / Engineering degree in medical / electrical / mechanical or medical technology is preferred
- Proven track record in a similar position, supported by management and customer references preferred or Graduate entry program.
- Successful engagement with customers, specifically lab staff.
- Technical expert for product line responsibility
-
Technical Service Specialist
5 months ago
Petaling Jaya, Malaysia Agensi Pekerjaan GMP (M) Sdn Bhd Full time**RESPONSIBILITIES: - ** - Actively encourage, support, and manage distributors' Kohler Technical Specialists (KTS) in providing after-sales service for Kohler products. - Provide technical advice on installation, operation, maintenance, and troubleshooting for Kohler products to consumers, developers, distributors, and Kohler China associates. - Inspect...
-
Technical Service Specialist
5 months ago
Petaling Jaya, Malaysia Abbott Laboratories Full time**MAIN PURPOSE OF ROLE** - Experienced professional individual contributor that works under limited supervision. **MAIN RESPONSIBILITIES** - As the Experienced professional in the Medical Device Field Services Sub-Function, possesses well developed skills in technical analysis of product implementations, modifications and enhancements to product in...
-
Technical Support Specialist
5 months ago
Petaling Jaya, Malaysia PRISM+ Full time**Responsibilities of Technical Support Specialist but are not limited to**: - Managing the installation and configuration of electronic displays (monitors and TVs) and PC hardware, as well as the installation of electronic display software and drivers. - Maintaining and repairing IT equipment and peripheral devices. - Be on-site to conduct diagnosis on...
-
Technical Specialist
5 months ago
Petaling Jaya, Malaysia Corvan Full time"Who or what is Corvan?" Corvan is a rapidly growing home appliance brand that has become a top choice for hundreds of thousands of satisfied customers in Southeast Asia. We have received numerous accolades and awards, including being awarded the No. 1 Bestselling Vacuum Brand on Shopee during the recent 4.4 Sale. If you're looking for an exciting career,...
-
Euc Technical Specialist
5 months ago
Petaling Jaya, Malaysia EPS Ventures Sdn Bhd Full time**Technical Specialist - EUC** **Reporting To : Head of EUC Service Delivery** **Office Location: Dataran Hamodal, PJ (mínimal travelling within Klang Valley is required)** **Salary Range: RM4.5k - RM6k** **Race: Open** **Role & Responsibilities**: - Subject Matter Expert on focus product, build of customer SOE. - Provide pre-sales technical support...
-
Technical Account Specialist
5 months ago
Petaling Jaya, Malaysia NTT Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...
-
Technical Documentation Specialist
5 months ago
Petaling Jaya, Malaysia Century Software (M) Sdn Bhd Full time**Job Summary** You, as a Technical Documentation Specialist, will be responsible to create technical documents such as manuals, reports, brochures, articles, and other materials required to be produced from time to time. You will be part of the Product Department and will be working with the existing team members. **Responsibilities** The followings are...
-
Ecosystem Technical Enablement Specialist
5 months ago
Petaling Jaya, Malaysia IBM Full timeIntroduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...
-
Digital Service Specialist
5 months ago
Petaling Jaya, Malaysia Kone Full time**Why this role?** The Digital Services Specialist is part of the Technical Help Desk (THD) organization. **What will you be doing?**: - Operative activities: _ - Evaluate and coordinate issues from customers, sales teams, and field operations. _ - Responsible for the digital issue resolution end-to-end processes. - Analyze any identified issues with...
-
Ecosystem Technical Enablement Specialist
5 months ago
Petaling Jaya, Malaysia IBM Full timeIntroduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...
-
Technical Analyst
5 months ago
Petaling Jaya, Malaysia SIEMENS ENERGY SDN BHD Full timeThe Technical Analyst is technical specialist factory trained in the design, manufacture, assembly and maintenance of the gas turbine products. Provide technical assistance to clients during the installation and commissioning of new mechanical equipment. Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5
-
Ecosystem Technical Enablement Specialist
4 months ago
Petaling Jaya, Malaysia IBM Full time**Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's...
-
Technical Writer
5 months ago
Petaling Jaya, Malaysia KAALI HR SDN BHD Full timeWe are now searching for Technical Writer, this role is direct permenant with client, HQ in UK to be based in Malaysia branch office located at Petaling Jaya. Client Industry: IT Industry ( Software and services to store) Location: Petaling Jaya (open for hybrid) **Salary**: RM 5000 to RM9000 **Job Descriptions** - The role will act as the owner for all...
-
Service Advisor
5 months ago
Petaling Jaya, Malaysia BMW Service Centre Full timeResponsibilities: - Primary point-of-contact for all automotive service and repair matters, arrange for appropriate service/repairs, and set/manage expectations of the customers in terms of service delivery **Requirements**: - Possess at least a Diploma in Automotive or equivalent - Minimum 2 years of working experience within the automotive industry -...
-
Manager, Technical Services
5 months ago
Petaling Jaya, Malaysia DKSH Full time**Location**:Petaling Jaya, MY, MY**Job Function**:Engineering**Requisition Number**:155752**Description**: **Job Summary** Manage the technical service and maintenance team to provide timely and reliable technical services to customers and clients, as well as DKSH operating facilities. This includes installation, warranty, repair and maintenance...
-
Service Specialist
5 months ago
Petaling Jaya, Malaysia Entopest Environmental Services Sdn Bhd Full time**Job description** Kami Memerlukan Service Specialist - Kelulusan SPM dan keatas. - Berpengalaman / tidak berpengalaman (latihan akan diberikan) - Mempunyai lesen memandu & GDL - Berminat dalam bidang kawalan serangga - Suka Bekerja Di luar **Job Types**: Full-time, Contract Contract length: 6 months Pay: From RM1,600.00 per month **Benefits**: - Meal...
-
Specialist: Service Offer Management
5 months ago
Petaling Jaya, Malaysia NTT Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...
-
Technical Writer
5 months ago
Petaling Jaya, Malaysia Century Software (M) Sdn Bhd Full time**The role** As a Technical Documentation Specialist, you will be responsible to create technical documents such as manuals, reports, brochures, articles, and other materials required to be produced from time to time. **Responsibilities** - Write and edit technical documents including: - Reference manuals and product manuals - Procedural documentation...
-
On-site Machining Specialist
5 months ago
Petaling Jaya, Malaysia Siemens Energy Full time**A Snapshot of Your Day** The On-Site Machining Specialist (OSM)’s Day starts either in an office environment, on-site or in a tooling facility. He is responsible to support the Project Teams with the analysis of machining requirements of our service projects across the Region Asia-Pacific and provide relevant instructions and guidance to Project...
-
Customer Service Specialist
5 months ago
Petaling Jaya, Malaysia EPS Ventures Sdn Bhd Full time**Position: Customer Service Specialist (Japanese/ Vietnamese/Tagalog)** **Tenure: 1 Year contract/ Renewable Basis** **Salary: RM 4500 to RM 5000** **Working Location: Petaling Jaya** **Working Hour/days: Rotational Shift** **Responsibilities**: - Act as point of contact provide consultative support on agencies and advertisers accounts. - Drive...