Specialist: Service Offer Management

2 weeks ago

Petaling Jaya, Malaysia NTT Full time

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

**Want to be a part of our team?**

The role of a Senior Associate Service/Product Offer Management Specialist is responsible for managing the lifecycle of a product or service within NTT Ltd. They bring the knowledge of a product or service to the required crafting of a technical solution(s) in support of NTT clients. They have a good understanding of the organisation thereby ensuring that their crafted solution(s) meet client requirements. This role is responsible for effectively promoting and positioning NTT’s product and / or services in the market. They are required to identify new commercially viable products or services, as well as any opportunities for the enhancement of existing products or services. By monitoring the legislative, regulatory environment and shareholder requirements, the Senior Associate Service Product/Offer Management Specialist can provide insights and impact assessments to the organisation and ensure full compliance.

**Working at NTT**

**Key Roles and Responsibilities**:

- Engage with Engineers, Consultants, Technical Architects and Solution Architects to ensure that the crafted solution meets client requirements
- Achieve set and agreed product sales to meet specified financial goals
- Deliver product training to client facing staff
- Provides support to the Sales team to ensure that they are equipped to close deals that involve their products and services
- Engage with and offer support to internal and external stakeholders to ensure the project’s success
- Analyse product data to establish trends and insights using internal and external sources
- Help with the conversion of knowledge and ideas into new or improved products, processes and services
- Research and interpret competitor offerings and market trends against NTT client base with a strong data analysis focus
- Support the review of product profitability
- Determines the appropriateness of pricing of exiting and new investments strategies in line with projected value, competitor offerings and market trends
- Product design and modelling/testing new and existing solutions
- Draft and maintain product specifications documents
- Evaluate market trends associated with the particular product of product line.
- Work closely with product vendors
- Work closely with Engineers, Consultants and Project Managers during the initiation stage of a project to ensure its success
- Provide product knowledge input assistance for compiling client proposals.
- Write RFI/RFP responses and bids and obtain vendor product certification for the product portfolio
- Make suggestions for product enhancements and updates to identify new business opportunities
- Involvement in product development life cycle in order to understand how new products or new product features will impact both the end user and the client facing areas that directly support end users

**Knowledge, Skills and Attributes**:

- Basic technical expertise and industry experience
- Understanding of the technology industry
- Analytical skills and proficient with analysis of large data sets
- Investigative nature to unpack complicated problems
- Proactive and able to use initiative
- Ability to work collaboratively
- Proficient in MS Excel and skills in programming
- Knowledge of product management and service development life cycles
- Good knowledge on relevant legislative amendments industry best practices and provision of proactive advice and solutions to relevant stakeholders
- Knowledge of sales strategies and concepts

**Academic Qualifications and Certifications**:

- Bachelor’s degree or equivalent in Information Technology or Commence etc.

**Required Experience**:

- Moderate level of experience in a similar position
- Moderate level of experience in the technology industry
- Track record of involvement in design and implementing new products or product lines.
- Moderate level of Information Technology sales experience

**Skills Summary**

Customer Relationship Management (CRM), Emerging Technologies, Market Analysis, Project Management, Quality Assurance (QA), Service Design Thinking

**What will make you a good fit for the role?**

**Workplace type**:
Hybrid Working

**Equal Opportunity Employer**

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an e

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