Specialist: Service Offer Management

5 months ago

Petaling Jaya, Malaysia NTT Full time

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

**Want to be a part of our team?**

The role of a Senior Associate Service/Product Offer Management Specialist is responsible for managing the lifecycle of a product or service within NTT Ltd. They bring the knowledge of a product or service to the required crafting of a technical solution(s) in support of NTT clients. They have a good understanding of the organisation thereby ensuring that their crafted solution(s) meet client requirements. This role is responsible for effectively promoting and positioning NTT’s product and / or services in the market. They are required to identify new commercially viable products or services, as well as any opportunities for the enhancement of existing products or services. By monitoring the legislative, regulatory environment and shareholder requirements, the Senior Associate Service Product/Offer Management Specialist can provide insights and impact assessments to the organisation and ensure full compliance.

**Working at NTT**

**Key Roles and Responsibilities**:

- Engage with Engineers, Consultants, Technical Architects and Solution Architects to ensure that the crafted solution meets client requirements
- Achieve set and agreed product sales to meet specified financial goals
- Deliver product training to client facing staff
- Provides support to the Sales team to ensure that they are equipped to close deals that involve their products and services
- Engage with and offer support to internal and external stakeholders to ensure the project’s success
- Analyse product data to establish trends and insights using internal and external sources
- Help with the conversion of knowledge and ideas into new or improved products, processes and services
- Research and interpret competitor offerings and market trends against NTT client base with a strong data analysis focus
- Support the review of product profitability
- Determines the appropriateness of pricing of exiting and new investments strategies in line with projected value, competitor offerings and market trends
- Product design and modelling/testing new and existing solutions
- Draft and maintain product specifications documents
- Evaluate market trends associated with the particular product of product line.
- Work closely with product vendors
- Work closely with Engineers, Consultants and Project Managers during the initiation stage of a project to ensure its success
- Provide product knowledge input assistance for compiling client proposals.
- Write RFI/RFP responses and bids and obtain vendor product certification for the product portfolio
- Make suggestions for product enhancements and updates to identify new business opportunities
- Involvement in product development life cycle in order to understand how new products or new product features will impact both the end user and the client facing areas that directly support end users

**Knowledge, Skills and Attributes**:

- Basic technical expertise and industry experience
- Understanding of the technology industry
- Analytical skills and proficient with analysis of large data sets
- Investigative nature to unpack complicated problems
- Proactive and able to use initiative
- Ability to work collaboratively
- Proficient in MS Excel and skills in programming
- Knowledge of product management and service development life cycles
- Good knowledge on relevant legislative amendments industry best practices and provision of proactive advice and solutions to relevant stakeholders
- Knowledge of sales strategies and concepts

**Academic Qualifications and Certifications**:

- Bachelor’s degree or equivalent in Information Technology or Commence etc.

**Required Experience**:

- Moderate level of experience in a similar position
- Moderate level of experience in the technology industry
- Track record of involvement in design and implementing new products or product lines.
- Moderate level of Information Technology sales experience

**Skills Summary**

Customer Relationship Management (CRM), Emerging Technologies, Market Analysis, Project Management, Quality Assurance (QA), Service Design Thinking

**What will make you a good fit for the role?**

**Workplace type**:
Hybrid Working

**Equal Opportunity Employer**

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an e

  • Digital Service Specialist

    5 months ago

    Petaling Jaya, Malaysia Kone Full time

    **Why this role?** The Digital Services Specialist is part of the Technical Help Desk (THD) organization. **What will you be doing?**: - Operative activities: _ - Evaluate and coordinate issues from customers, sales teams, and field operations. _ - Responsible for the digital issue resolution end-to-end processes. - Analyze any identified issues with...

  • Business Development Officer

    5 months ago

    Petaling Jaya, Malaysia WeCare Property Management Full time

    This is a full-time on-site role for a Business Development Specialist located in Petaling Jaya. The Business Development Specialist will be responsible for analyzing market trends, generating leads, and providing exceptional customer service to prospects and clients. The Business Development Specialist will also be responsible for communicating and...

  • Finance Specialist

    5 months ago

    Petaling Jaya, Malaysia GENO Management Full time

    **Position : Finance Executive cum Admin support** **Salary : RM 4,000 - RM 6,000** **Working Day : Monday - Friday (9am - 6pm)** **Location : PJ Trade** **Job Scope** - Prepare full set accounting for subsidiaries & monthly reporting - Perform internet banking & monthly bank reconciliation - Perform and manage full spectrum of accounting functions -...

  • Business Development Officer

    5 months ago

    Petaling Jaya, Malaysia WËCÅRE Property Management Full time

    This is a full-time on-site role for a Business Development Specialist located in Petaling Jaya. The Business Development Specialist will be responsible for analyzing market trends, generating leads, and providing exceptional customer service to prospects and clients. The Business Development Specialist will also be responsible for communicating and...

  • Service Specialist

    5 months ago

    Petaling Jaya, Malaysia Entopest Environmental Services Sdn Bhd Full time

    **Job description** Kami Memerlukan Service Specialist - Kelulusan SPM dan keatas. - Berpengalaman / tidak berpengalaman (latihan akan diberikan) - Mempunyai lesen memandu & GDL - Berminat dalam bidang kawalan serangga - Suka Bekerja Di luar **Job Types**: Full-time, Contract Contract length: 6 months Pay: From RM1,600.00 per month **Benefits**: - Meal...

  • Sales Specialist

    5 months ago

    Petaling Jaya, Malaysia ABB Full time

    **Sales Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking...

  • Technical Service Specialist

    5 months ago

    Petaling Jaya, Malaysia Abbott Laboratories Full time

    **MAIN PURPOSE OF ROLE** Partnering with the sales team provides opportunities to maximize service upgrade opportunities. Effective time management by the incumbent helps minimize potential customer downtime increasing customer satisfaction with our solution. Also, the cost of service management including spare part inventory management and resolution...

  • Service Sales Specialist

    6 months ago

    Subang Jaya, Malaysia ABB Full time

    **Service Sales Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

  • HR Shared Services Specialist

    5 months ago

    Petaling Jaya, Malaysia DXC Technology Full time

    **Responsibilities** - The Specialist will Provide HR & Payroll transaction processing support to Clients as part of a world-class, high-performance shared service organization - Provide quality HR processing support to the Client by attending to and processing customer requests as assigned accurately and in a timely manner, resolving issues and inquiries,...

  • Collection Specialist

    5 months ago

    Petaling Jaya, Malaysia Kone Full time

    Did you know KONE moves over one billion people every day? We employ over 60,000 driven professionals in over 60 countries worldwide, joined by a shared vision. As a global leader in the elevator and escalator industry, our mission is to improve urban life's flow. In KONE to support business performance excellence, KONE Shared Services has joined forces...

  • Customer Service

    5 months ago

    Petaling Jaya, Malaysia Kimberly-Clark Full time

    **Customer Service & Logistics Development Specialist** **Your Job** You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and...

  • Technical Service Specialist

    5 months ago

    Petaling Jaya, Malaysia Agensi Pekerjaan GMP (M) Sdn Bhd Full time

    **RESPONSIBILITIES: - ** - Actively encourage, support, and manage distributors' Kohler Technical Specialists (KTS) in providing after-sales service for Kohler products. - Provide technical advice on installation, operation, maintenance, and troubleshooting for Kohler products to consumers, developers, distributors, and Kohler China associates. - Inspect...

  • Product Specialist

    5 months ago

    Petaling Jaya, Malaysia TruVisor Malaysia Full time

    **Company Description** TruVisor is a visionary distributor with cloud and managed services capabilities. We offer solutions that focus on Automation & Cybersecurity technologies for our channel partners. **Role Description** This is a full-time hybrid role as a Product Specialist at Truvisor.io. The Product Specialist will be responsible for various...

  • Customer Service Specialist

    5 months ago

    Petaling Jaya, Malaysia Agensi Pekerjaan Two95 International SDN. BHD. Full time

    CUSTOMER SERVICE SPECIALIST BANKING- MANDARIN LOCATION: PETALING JAYA Salary Up to: RM3,000 - RM3,900 Working Hour: 5 Working days 24/7 Rotational Shift Language allowance : RM300 Job Scope: Responding to customer requests, managing concerns,and providing specific information based on the enquiries received via phone call. Job Requirements: Bachelor's Degree...

  • Service Technician

    5 months ago

    Petaling Jaya, Malaysia Kone Full time

    Why this role? KONE Malaysia is embarking upon an exciting growth phase and as such we are seeking a Service Technician to join our Service Maintenance team in Petaling Jaya. You will work in a small group of Field Service Specialists attending fault calls, completing escalator/elevator repairs, and servicing an allocated maintenance run. Being part of a...

  • Service Technician

    5 months ago

    Petaling Jaya, Malaysia Kone Full time

    KONE Malaysia is embarking upon an exciting growth phase and as such we are seeking a Service Technician to join our Service Maintenance team in Petaling Jaya. You will work in a small group of Field Service Specialists attending fault calls, completing escalator/elevator repairs, and servicing an allocated maintenance run. Being part of a global...

  • Service Technician

    5 months ago

    Petaling Jaya, Malaysia Kone Full time

    **Why this role? KONE Malaysia is embarking upon an exciting growth phase and as such we are seeking a **Service Technician **to join our **Service Maintenance **team in **Petaling Jaya **. You will work in a small group of Field Service Specialists attending fault calls, completing escalator/elevator repairs, and servicing an allocated maintenance run....

  • Customer Service Specialist

    3 months ago

    Petaling Jaya, Malaysia Danaher Full time

    The Customer Service Specialist is responsible for the direct communication with the customer and various departments within the business to support complex end to end customer order management. In this role you can grow into a Sr. Customer Service Specialist as you advance your knowledge and leadership skills. This position is part of the Customer...

  • Service Technician

    5 months ago

    Petaling Jaya, Malaysia Kone Full time

    Why this role? KONE Malaysia is embarking upon an exciting growth phase and as such we are seeking a Service Technician to join our Service Maintenance team in Petaling Jaya. You will work in a small group of Field Service Specialists attending fault calls, completing escalator/elevator repairs, and servicing an allocated maintenance run. Being part of a...

  • Product Specialist

    7 months ago

    Petaling Jaya, Malaysia Viatris Full time

    Mylan Healthcare Sdn. Bhd. At VIATRIS, we see healthcare not as it is but as it should be. We act courageously and are uniquely positioned to be a source of stability in a world of evolving healthcare needs. Viatris empowers people worldwide to live healthier at every stage of life. We do so via: Access - Providing high quality trusted medicines...