Manager or Assistant Manager, Customer Service

**Job Description岗位职责：** - 负责客户在线咨询答疑，针对客户咨询需求，提供有效解答 - 与有关部门保持良好的沟通与合作 - 在客户服务和准确信息方面超越客户的期望。 - 团队合作以实现所需的 KPI 元素和 SLA **入职要求：** -...

**What is your role**: - Coordinate and oversee aeromedical transport cases independently from start to end. - Be the first point of contact for our clients who require medical or travel assistance. - Be responsible for your allocated cases within the working hours and be responsible in managing the task. - Able to coordinate and access medical claims...

**Requirements**: - Must possess at least a Bachelor's Degree or Professional Degree in any discipline or equivalent. Preferably in Mass Communication/Marketing/Business Management - Minimum 8 to 10 years of working experience in the same capacity and experience. Knowledge of automotive industry practice will be an added advantage. - Leadership skills: The...

**JOB SUMMARY** **JOB RESPONSIBILITY** - Responsible for attending customer complaints and customer liaison to ensure customer requirements are met - Offer reasonable alternatives to resolve customer complaints promptly and professionally - Implement and efficient follow-up practice with the objective to deliver excellent service standard - Monitor,...

**Responsibilities**: - ** Service Network Development and Management**: Develop strategies to expand and improve the service network, maintain strong relationships with service providers, monitor their performance, and resolve any issues to enhance service quality. - ** Spare Parts Management**: Oversee inventory and procurement of spare parts, ensuring...

**Operational Management** - Monitor the day to day after sales operations to ensure that all staff follows the procedures laid down by the vehicle manufacturer (like Workshop Process Consulting / sending technical info, feedback etc o To constantly monitor the operation to ensure that the Standard Operating Procedures (SOP), WPC and audit requirements are...

Company Overview R-logic is a Singapore based company established in 1999 with operational presences in Singapore, China, India, Malaysia and Indonesia. R-logic provides a full range of customer care services covering all aspects reverse logistics solutions from front end customer services to back end operations to global MNCs. Our product of services covers...

We are looking for a qualified Customer Service Leader who are expected to perform the responsibilities, duties, and tasks given in the following job description: **Responsibility**: - Monitoring customer service and consultants on following up with sales and leads generated via exhibitions, retail outlet, walk-in/ call-in inquiry and e-Shop. - Allocate...

**Responsibilities**: - Improve customer service experience, create engaged customers and facilitate organic growth - Take ownership of customers issues and follow problems through to resolution - Continuously develop and improve service procedures, policies and standards - Keep accurate records and document customer service actions and discussions -...

Scope of job: By developing strong business partnerships, provide superior customer service through a proactive, positive and personal approach that meets or exceeds customer expectations. - Through efficient execution of the order fulfillment process, be responsible for driving cost and waste out of the supply chain, on time and complete delivery, and...

You will be working with a Germany based electrical manufacturer. They have presence in more than 40 countries. You will be managing the regional customer service. Job Scope: * Develop and execute a comprehensive customer service strategy for the Asia region aligned with the company's overall business strategy. - Monitor and analyze customer feedback and...

We are looking for a Customer Experience Assistant Manager, your skill set will be vital in providing our customer a whole new experience. You’ll play an important role to ensure a good and satisfied retail experience You will be exposed to: - Establish and maintain guest relationships to build customer loyalty - Lead the development and implementation...

Position Title: Branch Manager Location: Sunway Pyramid Working days: 6 days in a week Working hours: 10:30am - 7:30pm **Salary**: 2800 - 3500 (Basic + KPI + Shopping Mall Allowance) **Requirement** - Required language(s): English, Bahasa Malaysia. - Effective oral and written communication skills - Flexibility, goal-oriented and highly organized - Prior...

**Responsibilities**: - Obtains customer information by answering telephone calls professionally and responding to customer inquiries and complaints. - Researching required information using available resources. - Handling and resolving customer complaints regarding clients’ products and customer service problems. - Providing customers with the...

**Requirements**: - College Certificate/Diploma/Degree preferred but those with lower education level but with relevant experience are welcome to apply. - Malaysian - English & Malay Speaking - Relevant experience will be an advantage but is not compulsory. Training will be provided. **Responsibilities**: - General management work relating to sales,...

BAT MALAYSIA IS LOOKING FOR AN ASSISTANT MANAGER '“ CORPORATE FINANCE SENIORITY LEVEL: Management FUNCTION: Global Business Services Finance SALARY RANGE: Basic salary + excellent benefits + market leading bonus LOCATION: Selangor, Malaysia ROLE POSITIONING AND OBJECTIVES This role is part of GBS Finance Team. This role's day-to-day focus is on working...

**Job Responsibilities;** - Responsible for day-to-day customer service support, including sales order entry and invoicing management. - Actively liaise with customers, factory, respective product DCs, demand planner, supply planner, finance, sales and marketing department to expedite shipment and resolve any matters that may impede customer order...

We are seeking an experienced & competent Assistant Manager / Manager level who can assist the Director, Corporate Services to independently handle client portfolios. Ideally 4 to 8 years of experience. IT savvy. **Responsibilities**: Deliver excellent service to the client. Act as a primary point of contact for a portfolio of clients, advising on...

**Position Title**:Customer Service Assistant **Contract Duration**:1 year contract with 3 months probation **Salary**:Basic RM2,000 + Attendance Allowance RM200 + Entitled to OT **Work Location**:, Seksyen 51A, 46100 Petaling Jaya, Selangor **Working Hours**: - Monday to Saturday, 10.00am to 9.00pm - Sunday, 10:30am to 6:30pm - 6 days per week as per...

Requisition ID: 33587- Job Location(s): Petaling Jaya, MYDanfoss is looking for a **Customer Service Excellence Manager** with passion for delivering a positive customer experience and a “Can Do” attitude. The incumbent must be a service-oriented person with excellent communication skills and interest in working across countries, teams with purpose of...