Customer Experience Assistant Manager

Opening with a finance multinational in Petaling Jaya. RESPONSIBILITIES - Focus on Customer First by developing and implementing strategic plans to improve Customer Experience, Retention and Insurance Business. - Lead a Team in ensuring the operations in the department run smoothly and PDCA is performed for any challenges arise. - Develop...

JOB RESPONSIBILITIES: 1. Involves management responsibility for a team of representatives or a number of locations within the business. Includes direct or roll-up responsibility for operational/clerical teams or large process-based professional teams but may also include secretarial, supervisory employees. Management responsibilities include disciplinary...

**Job Responsibility** - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Assist and guide customers to place orders on our sales channels - Take the extra mile to engage and to deliver the best customer service to all of our customers. - Resolve any emerging problems that our customers might face in a timely...

Job SummaryWe are seeking an experienced Customer Experience Manager to oversee our customer service operations in Japan. The successful candidate will manage a dedicated team, ensuring exceptional customer service through various channels, including live chat, email, and service requests.About the RoleThis is a critical position that requires strong...

Job Description: Description - The incumbent is responsible for the smooth operational processes that our customer experience, when they interact with the Grab platform across the contact center touch-points. - He/She is required to have the ability to manage a team of high-performing customer experience agents across voice/digital platforms, while meeting...

**How will you gain from this career?** - Opportunity to work with the leading technical and engineering solutions provider in Malaysia. - Challenges and opportunities to level up your experience and career growth **Other benefits that you might be interested with**: - Professional training and development with certifications **What you will be...

**JOB DESCRIPTION** At Happy Bunch, we consider Operations & Customer Experience essential to our success. We aim to surprise and delight, and you play an important role in making sure all the orders are in great condition and delivered on time, as a result, making customers happy and satisfied. This role will allow you to make a positive impact in...

**About Us** Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service. **Overview**: As a Customer...

Job OverviewWe are working with a reputable consulting firm, which has over 40 years of experience providing business and management consulting services to companies across the financial services industry. Their team of experts specializes in market insights, risk management, and exposure handling, assisting businesses in achieving their goals with tailored...

The Social Media Customer Care Specialist is responsible for handling customer inquiries and interactions across diverse social media platforms. Their primary goal is to effectively engage with customers, provide accurate information, resolve issues, and guide potential customers towards scheduling appointments. Key responsibilities include: - Monitoring...

About Conduent: Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where...

_**Looking for a career in the Banking Industry? Our Client is an International Bank looking to hire customer service advisors to support their global operations.**_ - Provide exceptional telephone customer service in a timely manner whilst maintaining healthy relations with clients. - Play a supporting role in educating our customers around products and...

**Responsibilities**: - JOB SUMMARY - We are looking for a high-performing Sales Manager to help us meet our customer acquisition and revenue growth targets by keeping our company competitive in Modern Trade. - You will be responsible to set up our Central based Sales Department and maximizing your sales team potential, crafting sales plans and justifying...

**Job Details** - 2 Year(s) of Experience - Open for Fresh Graduates - PhD/Master's Degree/Bachelor's Degree/Diploma/Certificate - Others - Malaysian only - Face to Face / Video Call - Test / Assessment will be conducted **Job Requirement / Responsibility** **Responsibility**: 1. Provide quality customer support (24/7) through LiveChat and Digital channels...

We are looking for a Customer Experience Executive, your skill set will be vital in providing our customer a whole new experience. You’ll play an important role to ensure a good and satisfied retail experience You will be exposed to: - Adhere to personal grooming and hygiene standards to project a professional image - Build rapport with customer to...

**_Why Join Us?_** - Urgent hiring - Basic salary + Attractive allowance - Accessible by public transport **_Job Responsibilities: _** - Handling inbound & outbound calls pertaining to customer general inquiries, complaints, comments, feedback and other raising issue related to the company's products. - Deliver the best services to customers to ensure the...

**Job Description岗位职责：** - 负责客户在线咨询答疑，针对客户咨询需求，提供有效解答 - 与有关部门保持良好的沟通与合作 - 在客户服务和准确信息方面超越客户的期望。 - 团队合作以实现所需的 KPI 元素和 SLA **入职要求：** -...

Customer Support Customer Management Quality Assurance & Support Bookings Inquiry Service Recovery Complaint Handling Complicated Case Management Claims Handling Cross-functions alignment and coordination for problem resolution Escalated Issue Resolution Tracking Customer Ownership Group Support Education: Secondary education or equivalent Experience: Two...

Role and Responsibilities - Responsible to drive great customer experience by driving awareness and understanding of myTukar's products and services. - Responsible to handle incoming and outcoming calls as per part of myTukar Customer Experience Team and working together with on - ground sales and inspection teams to customers. - Responsible in managing...

Responsible for ensuring exceptional customer service by providing timely assistance and resolving issues with professionalism and empathy. This role also handles customers' inquiries and complaints effectively to uphold the organization's reputation for reliability and customer satisfaction. - Provides timely assistance and resolutions to customer inquiries...