Customer Experience Speacialist

The Social Media Customer Care Specialist is responsible for handling customer inquiries and interactions across diverse social media platforms. Their primary goal is to effectively engage with customers, provide accurate information, resolve issues, and guide potential customers towards scheduling appointments. Key responsibilities include: - Monitoring...

**Job Responsibility** - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Assist and guide customers to place orders on our sales channels - Take the extra mile to engage and to deliver the best customer service to all of our customers. - Resolve any emerging problems that our customers might face in a timely...

**About Us** Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service. **Overview**: As a Customer...

**Job Details** - 2 Year(s) of Experience - Open for Fresh Graduates - PhD/Master's Degree/Bachelor's Degree/Diploma/Certificate - Others - Malaysian only - Face to Face / Video Call - Test / Assessment will be conducted **Job Requirement / Responsibility** **Responsibility**: 1. Provide quality customer support (24/7) through LiveChat and Digital channels...

**About Us** Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service. **Role...

Job SummaryWe are seeking an experienced Customer Experience Manager to oversee our customer service operations in Japan. The successful candidate will manage a dedicated team, ensuring exceptional customer service through various channels, including live chat, email, and service requests.About the RoleThis is a critical position that requires strong...

**Job Details** - Salary : Min RM 2,000 - RM 3,000 - Fixed Shift Allowance : RM500 - Contract : 1 year (view to extension based on performance) - Must be willing to work on 24-hour-rotation shift. **Responsibility** - Provide quality customer support (24/7) through LiveChat and Digital channels for our customers. - Monitor various company communication...

**Job Details** - Salary : Min RM 2,000 - RM 3,000 - Fixed Shift Allowance : RM500 - Contract : 1 year (view to extension based on performance) - Must be willing to work on 24-hour-rotation shift. **Responsibility** - Provide quality customer support (24/7) through LiveChat and Digital channels for our customers. - Monitor various company communication...

We Elevate... Your Responsibilities - To carry out market research to gain a clear understanding of customer’s requirements. - To study on competitor’s best communication practices to develop and employ efficient marketing communication techniques. - To work closely with various business lines to support development of marketing communications strategy...

FastLaneRecruit Seeks Customer Experience Manager in JapanWe are collaborating with a respected consulting firm that has over 40 years of experience delivering business and management consulting services to companies across the financial services industry. Their team of experts excels in market insights, risk management, and exposure handling, helping...

Ensures all customer inquiries/ issues/ complaints are resolved according to the company's processes and procedures - Identifies and escalates difficult and complex issues to senior team members - Maintains a positive, empathetic and professional attitude towards customer - Enters, updates and maintains accurate information of customer interaction,...

Position: Customer Experience Specialist - Korean Speaker Location: Petaling Jaya, Selangor, Malaysia Working hours: 8 hrs shift between 9AM - 7PM, 5 days a week (Mon-Sun) **Salary**: Total package RM 9000 Benefit include: Annual leave / Medical leave / Hospitalization leave / KPI allowance up to RM 500 per month Requirement: - Proficient in English...

**Responsibilities**: - Answer outbound and inbound calls courteously, providing excellent service to meet customer expectations and confidently handle complaints. - Address administrative tasks, including inquiries from the Customer Service and ASK mailbox. - Respond diligently to EZ Connect inquiries via WhatsApp. - Manage returned agreements, RC...

**The Day-to-Day Activities** - You will participate in technical and product review meetings - You are responsible for conducting business analysis with the stakeholders, aligning the Standard Operating Procedures (SOP) - You are responsible for delivering high quality, bug-free solutions using in-house built tools - You will deep dive into data to conduct...

Role and Responsibilities - Responsible to drive great customer experience by driving awareness and understanding of myTukar's products and services. - Responsible to handle incoming and outcoming calls as per part of myTukar Customer Experience Team and working together with on - ground sales and inspection teams to customers. - Responsible in managing...

To be responsible in handling Business Partners in the State/States with regards to Cuckoo Air Conditioning installation process and progress (end to end process). - To act as Fujicare Sdn Bhd liaison person with Business Partners and customers with regards to the Air Conditioning Rent -To - Own program by Cuckoo. - To effectively manned the respective...

To be responsible in handling Business Partners in the State/States with regards to Cuckoo Air Conditioning installation process and progress (end to end process). - To act as Fujicare Sdn Bhd liaison person with Business Partners and customers with regards to the Air Conditioning Rent -To - Own program by Cuckoo. - To effectively manned the respective...

**Benefits** - Close to public transportation (LRT Kelana Jaya) - Reputable company - EPF, SOCSO and EIS contribution - Group Personal Accident Protection - Group Hospitalization Scheme - Outpatient Treatment - Dental Subsidy - Annual leave - Miscellaneous leaves (i.e Compassionate, Wedding, Examination, Calamity etc) - Compassionate Token - Birthday Gift -...

Responsible for ensuring exceptional customer service by providing timely assistance and resolving issues with professionalism and empathy. This role also handles customers' inquiries and complaints effectively to uphold the organization's reputation for reliability and customer satisfaction. - Provides timely assistance and resolutions to customer inquiries...

Investigate and resolve customer issues, striving to achieve first-contact resolution whenever possible. - Collaborate with relevant departments to resolve complex problems and ensure timely solutions. - Maintain accurate and organized installer records, interaction logs, and documentation. - Input and update the installer's information in the system. -...