Customer Experience Executive
3 weeks ago
**Responsibilities**:
- Answer outbound and inbound calls courteously, providing excellent service to meet customer expectations and confidently handle complaints.
- Address administrative tasks, including inquiries from the Customer Service and ASK mailbox.
- Respond diligently to EZ Connect inquiries via WhatsApp.
- Manage returned agreements, RC requests, and arrange for redemption merchandise to be sent to customers.
- Diligently perform relief functions as assigned during the absence of any team member.
**Requirements**:
- Minimum bachelor’s degree
- Minimum 1 year of working experience in related industry
- **Fresh Graduates are encouraged to apply**:
- Well versed in English and Bahasa Malaysia
**Job Type**: Temporary
Contract length: 5 months
Pay: RM2,200.00 - RM2,800.00 per month
Schedule:
- Monday to Friday
Application Question(s):
- Do you accept temporary for 5 months job?
- Are you comfortable to work at Plaza IBM, Petaling Jaya?
- What is your expected salary?
**Education**:
- Bachelor's (required)
**Language**:
- Mandarin (preferred)
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