Customer Experience Executive

2 weeks ago


Petaling Jaya, Malaysia IME Group of Companies Full time

**How will you gain from this career?**
- Opportunity to work with the leading technical and engineering solutions provider in Malaysia.
- Challenges and opportunities to level up your experience and career growth

**Other benefits that you might be interested with**:

- Professional training and development with certifications

**What you will be doing**:

- Tracking customer experiences across online and offline channels, devices, and touchpoints.
- Collaborating with IT developers, marketing, and sales teams to enhance customer services and brand awareness.
- Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.
- Identifying customer needs and taking proactive steps to maintain positive experiences.
- Analyzing customer feedback on product ranges and new releases, as well as preparing reports.
- Documenting processes and logging technical issues, as well as customer compliments and complaints.
- Keeping informed of industry trends and new CRM technologies.

**Who we are looking for**:

- A bachelor's degree in marketing, communications, advertising, business management, or in a related field preferred.
- At least 2 years' experience as a customer experience specialist, or a similar customer support role.
- Extensive experience in gathering and interpreting customer experience information.
- Exceptional interpersonal skills and a client-centered approach.
- Great organizational and time management abilities.
- Superb communication, collaboration, and problem-solving skills.

**Salary**: From RM2,800.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Parental leave

Schedule:

- Monday to Friday



  • Petaling Jaya, Selangor, Malaysia Granny Doris Group Full time

    Granny Doris Group is seeking highly skilled professionals to join our team as CUSTOMER SERVICE EXECUTIVE and E-COMMERCE EXECUTIVE.The ideal candidate will possess excellent communication skills, be organized and independent, and have a strong understanding of online marketing techniques.Responsibilities:CUSTOMER SERVICE EXECUTIVE:Manage Daily OrdersContact...


  • Petaling Jaya, Selangor, Malaysia Cycle & Carriage Malaysia Full time

    About the PositionCycle & Carriage Malaysia is looking for a Product Expert to join our team and contribute to our sales and training initiatives. The ideal candidate will have expertise in automotive sales and training.Main ResponsibilitiesEngage Customers: Engage with customers in the showroom and provide them with excellent service.Product Knowledge:...


  • Petaling Jaya, Selangor, Malaysia BloomThis Full time

    BloomThis is a market leader in the e-commerce flower delivery space, committed to providing exceptional customer experiences through innovative products and services.We are seeking a highly skilled Product Growth Executive to join our team and drive product development initiatives forward.In this role, you will be responsible for managing project timelines,...


  • Petaling Jaya, Selangor, Malaysia RPG Commerce Full time

    Company OverviewRPG Commerce is a leading direct-to-consumer social e-commerce company dedicated to building cutting-edge everyday essentials. Founded in 2017, our company has grown rapidly and currently carries an in-house brand portfolio of brands, including MONTIGO and OIYO.We are committed to providing high-quality products to our customers, and our team...


  • Petaling Jaya, Malaysia HAPPY BUNCH Full time

    **JOB DESCRIPTION** At Happy Bunch, we consider Operations & Customer Experience essential to our success. We aim to surprise and delight, and you play an important role in making sure all the orders are in great condition and delivered on time, as a result, making customers happy and satisfied. This role will allow you to make a positive impact in...


  • Petaling Jaya, Selangor, Malaysia Royal Canin Full time

    Royal Canin is a company that aims to be the leader in Health Through Nutrition, creating a better world for pets. To achieve this goal, we need an individual who can bridge the gap between our physical and digital presence, ensuring a seamless experience for pet owners across multiple touchpoints.Key Responsibilities:Develop and execute a comprehensive...


  • Petaling Jaya, Selangor, Malaysia Carsome - Penang (Perai) Inspection Centre Full time

    About the Role:We are looking for a highly skilled and experienced Customer Service Executive to join our team at Carsome Penang (Perai) Inspection Centre. The successful candidate will be responsible for delivering exceptional customer service and ensuring customer satisfaction.Key Responsibilities:To handle large numbers of incoming calls efficiently.To...


  • Petaling Jaya, Selangor, Malaysia Nest Butler Full time

    Customer Service Assistant (Job Summary)We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Assistant. This role involves providing top-notch service to our clients, responding to their inquiries, and resolving any issues they may encounter.The ideal candidate will have excellent communication skills,...


  • Petaling Jaya, Selangor, Malaysia GT BUSINESS SYSTEMS SDN BHD Full time

    Job DetailsThis is a great opportunity for a Customer Service Executive to join our team at GT Business Systems Sdn Bhd and contribute to our mission of delivering exceptional customer experiences.Key ResponsibilitiesSales Information Handling: Handle sales information from the sales team and coordinate installation arrangements.Account Setup and...


  • Petaling Jaya, Selangor, Malaysia JS Recruitment Services Full time

    We are seeking a highly skilled and patient individual to join our team as a Customer Service Executive for Airlines. In this role, you will be responsible for handling passenger queries and issues, ensuring that every interaction is positive and efficient.Key ResponsibilitiesProvide exceptional customer service via phone and email.Process bookings and...


  • Petaling Jaya, Selangor, Malaysia cake tella Full time

    Are you passionate about delivering exceptional customer experiences? Do you thrive in a dynamic environment with opportunities for growth and development?We are seeking a skilled Customer Service Executive to join our team at CAKETELLA, a leading cake company operating two distinct brands. As a key member of our team, you will be responsible for managing...


  • Petaling Jaya, Selangor, Malaysia Digital Labs Sdn Bhd (from M1) Full time

    Customer Experience SpecialistWe are seeking an experienced Customer Experience Specialist to join our service desk team. In this role, you will be responsible for managing customer interactions, resolving technical issues, and improving overall customer satisfaction. Your excellent communication skills and ability to empathize with customers will be...


  • Petaling Jaya, Selangor, Malaysia Sime Darby Property Full time

    Candidate Profile:We are looking for a highly motivated and results-driven individual to join our Sales Gallery team as the Customer Experience Strategist. As a strategic leader, you will be responsible for developing and implementing strategies to enhance customer journeys and deliver exceptional experiences.Main Responsibilities:Collaborate with store...


  • Petaling Jaya, Selangor, Malaysia Wunderbath Full time

    About WunderbathElevate your career with a dynamic and innovative cosmetics brand, dedicated to crafting vibrant products for sensitive skin. At Wunderbath, we foster a creative environment where talented individuals thrive.Our company profile:Pioneers in handmade cosmeticsDedicated to creating products that cater to sensitive skinBright and quirky...


  • Petaling Jaya, Selangor, Malaysia FedEx Group Full time

    Customer Support; Customer management; Account Creation; Basic Process Onboarding; Bookings; Inquiry; Providing Quotes; Complaint Handling; Issue Resolution; Case Management; Service Recovery; Pro-active Prevention; TrackingResponsible for ensuring exceptional customer service by providing timely assistance and resolving issues with professionalism and...


  • Petaling Jaya, Selangor, Malaysia Teleperformance Full time

    OverviewThe Customer Success Specialist plays a vital role in representing the brand, its culture, and values to customers. This position requires a professional attitude, empathy, and a passion for delivering exceptional customer experiences.The successful candidate will be responsible for responding to customer inquiries, managing concerns, and providing...


  • Petaling Jaya, Selangor, Malaysia Teleperformance Full time

    We are searching for an accomplished Customer Experience Representative to join our team at Teleperformance. As a Customer Success Specialist, you will serve as the primary interface between our organization and clients, delivering outstanding customer experiences.Main ResponsibilitiesProvide clear and concise guidance to customers on available self-service...


  • Petaling Jaya, Malaysia Bjak Full time

    **About Us** Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service. **Overview**: As a Customer...


  • Petaling Jaya, Selangor, Malaysia Teleperformance Full time

    OverviewThe role of a Customer Success Specialist at Teleperformance involves delivering exceptional customer experiences through prompt responses to inquiries, effective management of concerns, and provision of accurate information based on the enquiries received via inbound phone calls and email channels.Responsibilities(May perform other duties as...


  • Petaling Jaya, Selangor, Malaysia Teleperformance Full time

    Job DescriptionThe role of the Inbound Sales Representative at Teleperformance involves providing exceptional customer experiences through timely support. As a representative, you will be responsible for interacting with customers via various communication channels, including email and chat.ResponsibilitiesField inbound calls and exhibit the correct sales...