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Customer Experience Associate

1 week ago

Petaling Jaya, Selangor, Malaysia Nest Butler Full time
Customer Service Assistant (Job Summary)

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Assistant. This role involves providing top-notch service to our clients, responding to their inquiries, and resolving any issues they may encounter.

The ideal candidate will have excellent communication skills, strong typing abilities, and the capacity to work effectively in a fast-paced environment.

About Nest Butler

Nest Butler is a leading company in the automation machinery manufacturing industry, dedicated to delivering innovative solutions to our customers.

Key Responsibilities:
  1. Respond to customer inquiries via text and phone calls, providing accurate and helpful information.
  2. Offer comprehensive product knowledge and resolve customer concerns in a professional manner.
  3. Efficiently manage showroom appointments, ensuring seamless coordination between salespersons and customers.
  4. Coordinate site visits for designers and salespersons, guaranteeing precise measurements and timely project execution.

If you're enthusiastic about delivering exceptional customer service and possess the necessary skills, we welcome your application.