Life Customer Experience

6 months ago


Petaling Jaya, Malaysia Bjak Full time

**About Us**

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service.

**Overview**:
As a Customer Experience, you will be responsible for making outbound call to customers while effectively promoting our insurance products and plans based on their specific needs. You will play a crucial role in assisting customers in understanding the various life insurance options available to them and guiding them towards the most suitable coverage.

**Key Responsibilities**:

- Making outbound call towards customers in a professional and courteous manner.
- Listen actively and empathize with customers to understand their unique situations and insurance needs.
- Provide personalized recommendations about different insurance options, coverage, benefits, and premiums that align with customers' requirements.
- Educate customers on the features, benefits, and coverage of various insurance plans offered by the company.
- Handling customer inquiries, resolving issues, and addressing concerns effectively via all form of communication channel
- Maintaining accurate records of customer interactions and transactions.
- Collaborating with sales and other departments to meet customer needs and achieve company goals.
- Continuously updating knowledge of insurance products, industry trends, and regulations.

**Requirements**:
**Qualifications**:

- Previous experience in customer service, sales, or insurance industry preferred.
- Excellent communication skills with the ability to empathize and build rapport with customers.
- Detail-oriented with good organizational and multitasking abilities.
- Strong sales and negotiation abilities.
- High attention to detail and accuracy.
- Flexibility to work in shifts as required.
- A proactive attitude and a customer-centric approach.

**Benefits**

Benefit:

- You will be working in a fast-growing startup that promotes flexible and open culture.
- Fast moving, challenging and unique business problems
- Attractive remuneration and performance incentives
- Strong learning and development plans for your career growth
- Great career development opportunities in a growing company
- International work environment and flat organization
- Competitive salary
- Casual work attire



  • Petaling Jaya, Malaysia Bjak Full time

    **About Us** Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service. **Role Overview**: We are...

  • Life Consultant

    6 months ago


    Petaling Jaya, Malaysia Bjak Full time

    **About Us** Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service. **Overview**: As a Customer...

  • Life Insurance Trainer

    6 months ago


    Petaling Jaya, Malaysia Bjak Full time

    **About Us** Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service. **Role...


  • Petaling Jaya, Malaysia Bjak Full time

    **About Us** Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service. **Role Overview**: **Key...

  • Customer Experience

    6 months ago


    Petaling Jaya, Malaysia Bjak Full time

    **About Us** Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service. **Role...


  • Petaling Jaya, Malaysia Bjak Full time

    **About Us** Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service. **Role Overview**: The Training...

  • Retail Sales Associate

    6 months ago


    Petaling Jaya, Malaysia Eko Life MY Full time

    Are you ready to embark on an electrifying journey with Eko Life, the heartbeat of e-mobility in Singapore, Malaysia, and soon, Indonesia? **About Us**: At Eko Life, we don't just move with technology, we ride the wave! We're not your average company; we're a tech-savvy bunch that's passionate about transforming the way people move. From e-bikes to...


  • Petaling Jaya, Malaysia Westwood Clinic Full time

    The Social Media Customer Care Specialist is responsible for handling customer inquiries and interactions across diverse social media platforms. Their primary goal is to effectively engage with customers, provide accurate information, resolve issues, and guide potential customers towards scheduling appointments. Key responsibilities include: - Monitoring...


  • Petaling Jaya, Malaysia BloomThis Flora Sdn Bhd Full time

    **Job Responsibility** - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Assist and guide customers to place orders on our sales channels - Take the extra mile to engage and to deliver the best customer service to all of our customers. - Resolve any emerging problems that our customers might face in a timely...


  • Petaling Jaya, Malaysia Talreso Consultancy & Advisory Sdn. Bhd. Full time

    _**Looking for a career in the Banking Industry? Our Client is an International Bank looking to hire customer service advisors to support their global operations.**_ - Provide exceptional telephone customer service in a timely manner whilst maintaining healthy relations with clients. - Play a supporting role in educating our customers around products and...


  • Petaling Jaya, Malaysia TopNotch Full time

    **Job Details** - 2 Year(s) of Experience - Open for Fresh Graduates - PhD/Master's Degree/Bachelor's Degree/Diploma/Certificate - Others - Malaysian only - Face to Face / Video Call - Test / Assessment will be conducted **Job Requirement / Responsibility** **Responsibility**: 1. Provide quality customer support (24/7) through LiveChat and Digital channels...


  • Petaling Jaya, Malaysia Fedex AMEA Full time

    Responsible for ensuring exceptional customer service by providing timely assistance and resolving issues with professionalism and empathy. This role also handles customers' inquiries and complaints effectively to uphold the organization's reputation for reliability and customer satisfaction. - Provides timely assistance and resolutions to customer inquiries...

  • Admin Customer Service

    8 months ago


    Petaling Jaya, Malaysia POWER OF LIFE SDN BHD Full time

    **Customer Database Operation** Organize and allocate existing clients' resources and management. 部门内部已有老客户资源梳理、分配 Regularly formulate customer networking activities, and on-site networking planning & arrangements. 定期制定部门客户联谊活动,及现场执行安排 Perform maintenance for high-end customers,...


  • Petaling Jaya, Selangor, Malaysia FastLaneRecruit Full time

    Job SummaryWe are seeking an experienced Customer Experience Manager to oversee our customer service operations in Japan. The successful candidate will manage a dedicated team, ensuring exceptional customer service through various channels, including live chat, email, and service requests.About the RoleThis is a critical position that requires strong...

  • Customer Support

    6 months ago


    Petaling Jaya, Malaysia TopNotch Full time

    **Job Details** - Salary : Min RM 2,000 - RM 3,000 - Fixed Shift Allowance : RM500 - Contract : 1 year (view to extension based on performance) - Must be willing to work on 24-hour-rotation shift. **Responsibility** - Provide quality customer support (24/7) through LiveChat and Digital channels for our customers. - Monitor various company communication...

  • Customer Support

    6 months ago


    Petaling Jaya, Malaysia TopNotch Full time

    **Job Details** - Salary : Min RM 2,000 - RM 3,000 - Fixed Shift Allowance : RM500 - Contract : 1 year (view to extension based on performance) - Must be willing to work on 24-hour-rotation shift. **Responsibility** - Provide quality customer support (24/7) through LiveChat and Digital channels for our customers. - Monitor various company communication...

  • Office Administrator

    6 months ago


    Petaling Jaya, Malaysia TM Life & Health Full time

    Responsible for the sales order processing and follow-up - Support the Sales team for daily order logistics - Maintain and update sales data and ensure all data is recorded timely and accurately - Coordinate with sales, purchase and logistics team - Coordinate and liaison with the clients and the designers on the design issue - Prepare the quotations and the...

  • Admin Executive

    7 months ago


    Petaling Jaya, Malaysia Bjak Full time

    Bjak is committed to providing accessible and sustainable financial services to individuals across ASEAN. Headquartered in Malaysia, Bjak stands as the largest insurance portal in Southeast Asia. Our primary platform, Bjak.my, assists millions in finding insurance policies that offer optimal value and coverage. Our expertise lies in navigating intricate...


  • Petaling Jaya, Malaysia Bjak Full time

    **About Us** Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service. **Role Overview**: **Key...

  • Sales Nutritionist

    7 months ago


    Petaling Jaya, Malaysia LIFE FACTOR SDN BHD Full time

    **Company overview (Who we are?)** Established in 2014, Life Factor Sdn Bhd is a growing nutraceutical company, specialized in formulating & marketing high quality nutritional supplements. Our products are available in more than 400 leading pharmacy outlets nationwide. **Job Highlights ( Why Join us?)** - Attractive salary package - Opportunities for...