Life Insurance Consultant

6 months ago

Petaling Jaya, Malaysia Bjak Full time

**About Us**

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service.

**Role Overview**:
We are seeking a dedicated and customer-focused Life Insurance Consultant to join our team. As a Life Insurance Consultant, you will play a crucial role in providing excellent service to our clients, addressing their inquiries, and ensuring a smooth and positive customer experience. This position requires a strong understanding of life insurance products, effective communication skills, and the ability to empathize with clients' needs.

**Responsibilities**:

- Provide accurate information about life insurance policies, coverage, and benefits.
- Assist customers with policy changes, claims processing, and other service-related requests.
- Educate customers on various life insurance options, helping them make informed decisions based on their needs and preferences.
- Analyze and assess customer profiles to recommend suitable life insurance solutions.
- Investigate and resolve customer issues, complaints, or discrepancies with a focus on customer satisfaction.
- Collaborate with internal teams to address complex customer concerns.
- Maintain accurate and up-to-date customer records, ensuring all interactions are documented in the company's systems.
- Stay informed about the latest developments in life insurance products and industry regulations.
- Participate in ongoing training to enhance product knowledge and customer service skills.
- Collaborate with sales, underwriting, and claims teams to streamline processes and improve overall customer service.

**Requirements**:

- High school diploma or equivalent (Bachelor's degree preferred).
- Relevant certifications in life insurance or customer service is a plus
- Previous experience in customer service, preferably in the insurance industry.
- Strong understanding of life insurance products and industry regulations.
- Excellent communication and interpersonal skills.
- Problem-solving and decision-making abilities.
- Detail-oriented with strong organizational skills.
- Ability to work independently and as part of a team.

**Benefits**
- You will be working in a fast-growing startup that promotes flexible and open culture
- Fast moving, challenging and unique business problems
- Attractive remuneration and performance incentives
- Strong learning and development plans for your career growth
- Great career development opportunities in a growing company
- International work environment and flat organization
- Competitive salary

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