Customer Experience Strategist

4 days ago


Petaling Jaya, Selangor, Malaysia Sime Darby Property Full time

Candidate Profile:

We are looking for a highly motivated and results-driven individual to join our Sales Gallery team as the Customer Experience Strategist. As a strategic leader, you will be responsible for developing and implementing strategies to enhance customer journeys and deliver exceptional experiences.

Main Responsibilities:
  • Collaborate with store management and regional teams to share audit results, discuss corrective actions, and provide ongoing support.
  • Identify gaps and opportunities to improve team competency for role and customer experiences.
  • Find, develop, and implement training programs focused on customer experience, sales techniques, and soft skills.
  • Optimize in-gallery customer experiences by ensuring consistent and engaging buying journeys.

Requirements:

  • Bachelor's Degree or equivalent.
  • Minimum 5 years of sales or related experience, including leadership roles and managing outcomes.
  • Proven ability to drive transformation, command respect, and lead big teams.
  • Strong understanding of sales operations, retail environment, and customer dynamics.


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