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Customer Experience Manager

2 weeks ago

Petaling Jaya, Selangor, Malaysia Granny Doris Group Full time

Granny Doris Group is seeking highly skilled professionals to join our team as CUSTOMER SERVICE EXECUTIVE and E-COMMERCE EXECUTIVE.

The ideal candidate will possess excellent communication skills, be organized and independent, and have a strong understanding of online marketing techniques.

Responsibilities:

  • CUSTOMER SERVICE EXECUTIVE:
  • Manage Daily Orders
  • Contact Customers for Delivery Coordination
  • Collaborate with Operations Team
  • Handle Customer Inquiries
  • Assist with Manual Offline Orders
  • Respond to Feedback and Reviews
  • Provide Exceptional Customer Service
  • E-COMMERCE EXECUTIVE:
  • Manage E-Commerce Website
  • Coordinate with Vendors
  • Plan Marketing Campaigns
  • Analyze Market Trends
  • Stay Updated on Industry Trends

Requirements:

  • Diploma or Above
  • At Least 1 Year of Work Experience
  • Excellent Communication Skills
  • Microsoft Office Proficiency
  • Pleasant Personality
  • Flexible Working Hours