Customer Experience Coordinator

6 days ago


Petaling Jaya, Selangor, Malaysia DobiQueen Malaysia Full time

Customer Service Focus

We strive to provide exceptional customer service, ensuring that every interaction is memorable and exceeds expectations. As an Outlet Supervisor, you will be responsible for delivering outstanding customer experiences, handling inquiries, and resolving issues promptly.

Key Responsibilities

  1. Deliver exceptional customer service and support
  2. Handle customer inquiries and resolve issues efficiently
  3. Maintain a clean and organized branch at all times
  4. Prepare daily reports on sales, attendance, and other relevant metrics

Requirements

  • Excellent communication skills in Bahasa Malaysia
  • At least SPM or above qualification
  • Ability to work well under pressure and meet deadlines
  • Fresh graduates encouraged to apply

What We Offer

  • Flexible working hours (9:30 am - 7 pm)
  • Bonuses twice a year
  • Salary increases three times in the first year
  • Understanding management
  • Monthly performance rewards

Additional Benefits

  • Annual Leave (8 days)
  • Uniform provided
  • EPF & SOCSO benefits
  • Medical claims available
  • Free laundry service
  • Overtime required only if notified by management


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