Guest Experience Coordinator

7 days ago


Petaling Jaya, Selangor, Malaysia Sunway Sanctuary Full time

Sunway Sanctuary seeks a detail-oriented professional to fill the role of Guest Experience Coordinator. In this position, you will be responsible for coordinating guest arrivals and departures, managing room assignments, and ensuring seamless day-to-day operations.

Key Responsibilities:
  • Coordinate guest arrivals and departures, ensuring timely check-in and check-out processes.
  • Manage room assignments, maintain accurate records, and ensure efficient use of resources.
  • Handle guest inquiries, resolve issues promptly, and provide personalized assistance when needed.
  • Collaborate with other departments to ensure seamless day-to-day operations and achieve business objectives.
Requirements:
  • Diploma/Degree in Hospitality Services or related field.
  • Minimum 2 years working experience in Hotel/Resort Industry.
  • Excellent communication and interpersonal skills, ability to work under pressure, and proficiency in hotel management software.
  • Strong attention to detail and organizational skills to ensure accurate record-keeping and efficient operations.
What We Offer:
  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.
  • A competitive salary package and benefits.


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