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Retail and Customer Experience Associate

1 week ago

Petaling Jaya, Selangor, Malaysia cake tella Full time

Are you passionate about delivering exceptional customer experiences? Do you thrive in a dynamic environment with opportunities for growth and development?

We are seeking a skilled Customer Service Executive to join our team at CAKETELLA, a leading cake company operating two distinct brands. As a key member of our team, you will be responsible for managing multiple tasks related to customer service, sales, and operations.

Key Responsibilities:
  • Provide top-notch customer service, addressing queries and resolving issues efficiently.
  • Collaborate with the production team to ensure timely and accurate order fulfillment.
  • Develop and maintain effective relationships with customers, runners, and other stakeholders.
  • Analyze customer feedback and implement improvements to enhance overall customer satisfaction.
  • Participate in staff activities and contribute to a positive, dynamic work environment.
What We Offer:
  • A competitive compensation package, including EPF/SOCSO benefits.
  • Two annual bonuses to recognize outstanding performance.
  • Opportunities for ongoing training and professional growth.

We prioritize a safe and secure application process. Never share personal or financial information with anyone requesting it.