Executive, Customer Experience
4 days ago
Responsibilities
- Attend outbound & inbound calls in courteous manner and provide excellent services to meet customer's expectations and handle complaints effectively with confidence.
- Attending administrative tasks, including responding to inquiries from the CS & ASK mailboxes.
- To perform telesales for all Insurance Product (Auto & Credit Life)
- To promote TCAP EZ Connect app to non-app users and to increase the number of FPX transactions.
- To perform relief functions assigned during the absence of any team member
Job Requirements
- Minimum Diploma/Degree in any field
- Minimum 1 year of working experience in Customer Service field
- Well versed in English and Bahasa Malaysia
- Good communication and interpersonal skills.
- Effective in multitasking, fast-learner and a strong team-player
- Fresh Graduates are encouraged to apply
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