Customer Experience

**How will you gain from this career?** - Opportunity to work with the leading technical and engineering solutions provider in Malaysia. - Challenges and opportunities to level up your experience and career growth **Other benefits that you might be interested with**: - Professional training and development with certifications **What you will be...

Opening with a finance multinational in Petaling Jaya. RESPONSIBILITIES - Focus on Customer First by developing and implementing strategic plans to improve Customer Experience, Retention and Insurance Business. - Lead a Team in ensuring the operations in the department run smoothly and PDCA is performed for any challenges arise. - Develop...

**Job Responsibility** - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Assist and guide customers to place orders on our sales channels - Take the extra mile to engage and to deliver the best customer service to all of our customers. - Resolve any emerging problems that our customers might face in a timely...

**_Why Join Us?_** - Urgent hiring - Basic salary + Attractive allowance - Accessible by public transport **_Job Responsibilities: _** - Handling inbound & outbound calls pertaining to customer general inquiries, complaints, comments, feedback and other raising issue related to the company's products. - Deliver the best services to customers to ensure the...

**About Us** Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service. **Overview**: As a Customer...

**Key Accountabilities**: - Supports Account Management function through education, and redirection of issues to correct stakeholders for post-sales functions. - Promotes self-service tools to non-managed clients through education. - Supports trend reporting of key performance metrics across relevant OE tiers: Mid-Market, non-managed Enterprise and...

Jobs Xpert Brilliant Sdn Bhd is proud to be collaborating with a globally recognized beauty and skincare retail company to find highly motivated and skilled individuals to fill part-time Beauty Advisor positions.This exciting opportunity involves providing exceptional customer service, achieving sales targets, and maintaining up-to-date product knowledge. As...

**JOB DESCRIPTION** At Happy Bunch, we consider Operations & Customer Experience essential to our success. We aim to surprise and delight, and you play an important role in making sure all the orders are in great condition and delivered on time, as a result, making customers happy and satisfied. This role will allow you to make a positive impact in...

**About Us** Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service. **Role...

**_Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with an award-winning and fast-growing BPO company._** **Job Highlights** - Urgent hiring - Basic + additional allowances - Opportunities for promotion **Responsibilities**: - Handling inbound calls pertaining to customer general inquiries,...

Customer Support Customer Management Quality Assurance & Support Bookings Inquiry Service Recovery Complaint Handling Complicated Case Management Claims Handling Cross-functions alignment and coordination for problem resolution Escalated Issue Resolution Tracking Customer Ownership Group Support Education: Secondary education or equivalent Experience: Two...

**Job Details** - Salary : Min RM 2,000 - RM 3,000 - Fixed Shift Allowance : RM500 - Contract : 1 year (view to extension based on performance) - Must be willing to work on 24-hour-rotation shift. **Responsibility** - Provide quality customer support (24/7) through LiveChat and Digital channels for our customers. - Monitor various company communication...

**_Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with an award-winning and fast-growing BPO company._** **Job Highlights** - Urgent hiring - Basic + additional allowances - Opportunities for promotion **Responsibilities**: - Handling inbound calls pertaining to customer general inquiries,...

**About You (Job Brief)** You will be reporting to Head, Customer Experience, where you will be expected to ensure and deliver excellent customer selling journey across our retail outlets in Malaysia. You will support both the determined business targets (KPIs) as well as functioning as a motivator and decision maker to ensure the Customer Experience...

Ensures all customer inquiries/ issues/ complaints are resolved according to the company's processes and procedures - Identifies and escalates difficult and complex issues to senior team members - Maintains a positive, empathetic and professional attitude towards customer - Enters, updates and maintains accurate information of customer interaction,...

**Responsibilities**: - Answer outbound and inbound calls courteously, providing excellent service to meet customer expectations and confidently handle complaints. - Address administrative tasks, including inquiries from the Customer Service and ASK mailbox. - Respond diligently to EZ Connect inquiries via WhatsApp. - Manage returned agreements, RC...

Role and Responsibilities - Responsible to drive great customer experience by driving awareness and understanding of myTukar's products and services. - Responsible to handle incoming and outcoming calls as per part of myTukar Customer Experience Team and working together with on - ground sales and inspection teams to customers. - Responsible in managing...

Responsible for ensuring exceptional customer service by providing timely assistance and resolving issues with professionalism and empathy. This role also handles customers' inquiries and complaints effectively to uphold the organization's reputation for reliability and customer satisfaction. - Provides timely assistance and resolutions to customer inquiries...

**Benefits** - Close to public transportation (LRT Kelana Jaya) - Reputable company - EPF, SOCSO and EIS contribution - Group Personal Accident Protection - Group Hospitalization Scheme - Outpatient Treatment - Dental Subsidy - Annual leave - Miscellaneous leaves (i.e Compassionate, Wedding, Examination, Calamity etc) - Compassionate Token - Birthday Gift -...

Answers inbound calls/chats and makes outbound calls, as necessary - Evaluate problems and complaints of the callers and provide proper solutions to them - Respond to the needs of customers and provide personalized service - Provide information on the company’s products or services and generate interest in the offer - Upsell products and services -...