Senior Customer Experience Manager Japan
2 weeks ago
We are collaborating with a respected consulting firm that has over 40 years of experience delivering business and management consulting services to companies across the financial services industry. Their team of experts excels in market insights, risk management, and exposure handling, helping businesses achieve their goals with tailored solutions.
We are currently seeking a skilled Customer Experience (CX) Manager on behalf of our client to oversee their Customer Experience and Onboarding functions, utilizing the Swift Trader platform. The successful candidate will lead a dedicated team in providing exceptional customer service through live chat, email, and service requests. This role is critical in enhancing both operational efficiency and customer satisfaction within the region.
About the Role:- Team Leadership and Management: Oversee the daily operations of the CX team, ensuring a high standard of customer service. Manage staff scheduling, training, and development to enhance team performance and ensure staff retention.
- Customer Onboarding: Supervise the customer onboarding process to ensure it is efficient, compliant, and user-friendly. Make ongoing improvements to streamline the process and enhance customer satisfaction.
- Service Delivery: Ensure the team delivers high-quality customer service through various channels such as live chat, email, and service requests. Monitor response times and quality of responses to maintain service standards.
- Performance Improvement: Continuously assess and improve the efficiency and effectiveness of customer service operations. Implement best practices and innovative solutions for customer engagement and retention.
- Reporting and Analytics: Generate and review regular reports on team performance, customer feedback, and service metrics to identify trends and areas for improvement. Use data-driven insights to guide strategic decisions.
- Stakeholder Management: Act as the primary point of contact for customer service issues within the region. Coordinate with other departments to resolve issues swiftly and maintain customer trust.
- Compliance and Quality Assurance: Ensure all customer interactions comply with company policies and legal regulations. Uphold high standards of data privacy and security in all operations.
Estimated Salary: ¥6,500,000 - ¥8,500,000 per annum, depending on experience.
Requirements:
- A minimum of 3 years of experience in customer service management, preferably in FX & CFD or Crypto financial services.
- Strong leadership skills with the ability to manage and motivate a team.
- Excellent communication and interpersonal skills, with fluency in Japanese and English.
- Proficiency in customer service software and CRM systems.
- Ability to analyze data and provide insights for process improvement.
- High attention to detail and a commitment to providing high standards of customer service.
-
Customer Experience Manager
1 week ago
Petaling Jaya, Selangor, Malaysia FastLaneRecruit Full timeJob SummaryWe are seeking an experienced Customer Experience Manager to oversee our customer service operations in Japan. The successful candidate will manage a dedicated team, ensuring exceptional customer service through various channels, including live chat, email, and service requests.About the RoleThis is a critical position that requires strong...
-
Customer Service Manager for Japan Market
3 weeks ago
Petaling Jaya, Selangor, Malaysia FastLaneRecruit Full timeAbout UsFastLaneRecruit is a leading recruitment agency in the financial industry, providing top talent to our clients. We are seeking an experienced Customer Service Manager to lead our team in Japan.Salary and BenefitsThe salary for this role is estimated at $80,000 - $110,000 per annum, depending on experience. We offer a competitive benefits package,...
-
Senior ERP Project Manager
3 weeks ago
Petaling Jaya, Selangor, Malaysia Agensi Pekerjaan Great Pyramid Sdn Bhd Full timeJob DescriptionAs a Senior ERP Project Manager at Agensi Pekerjaan Great Pyramid Sdn Bhd, you will be responsible for overseeing the full project lifecycle, from implementation to support and enhancement projects. Your primary objective is to analyze clients' business requirements and work closely with them to achieve their objectives.Key...
-
Senior Product Development Manager
4 weeks ago
Petaling Jaya, Selangor, Malaysia Hunters International Sdn Bhd Full timeJob DescriptionWe are seeking a highly skilled and experienced Senior Product Development Manager to join our team at Hunters International Sdn Bhd.About the RoleThis is an exciting opportunity for a talented individual to lead the development of our product portfolio, driving innovation and growth in the nutrition category.As a Senior Product Development...
-
Senior Financial Manager
3 weeks ago
Petaling Jaya, Selangor, Malaysia Sinergia Talents Sdn Bhd Full timeCompany OverviewSinergia Talents Sdn Bhd is a reputable property development company seeking an experienced Senior Financial Manager to join our team.Estimated Salary: RM 180,000 - RM 250,000 per annumJob DescriptionSupervise and oversee the accounts department, ensuring timely financial reporting and compliance with statutory requirements.Develop and...
-
Senior HR Manager
3 weeks ago
Petaling Jaya, Selangor, Malaysia Hunters International Sdn Bhd Full timeAbout the RoleHunters International Sdn Bhd is seeking a skilled Senior HR Manager to join their team in Malaysia. As a key member of the organization, you will be responsible for managing end-to-end recruitment processes, collaborating with department heads to identify hiring needs, and implementing effective sourcing strategies to attract high-caliber...
-
Regional Business Development Manager
1 week ago
Petaling Jaya, Selangor, Malaysia Hunters International Sdn Bhd Full timeAbout Our Company">We are a leading provider of innovative functional materials and devices with over 400 employees. We focus on the research, development, manufacturing, and sales of EMI shielding materials, thermal interface materials, wave-absorbing materials, and ferrites. With subsidiaries in Chongqing and Zhejiang, we have a global presence with...
-
Senior HR Executive
1 week ago
Petaling Jaya, Selangor, Malaysia Hunters International Sdn Bhd Full timeAbout Our CompanyHunters International Sdn Bhd is a leading provider of innovative functional materials and devices. With a global presence, our company operates in multiple locations worldwide, including the United States, Japan, Hong Kong, Taiwan, and Malaysia.Job DescriptionThis is a full-time on-site role as an HR and Administrator for Hunters...
-
Senior E-commerce Operations Manager
2 weeks ago
Petaling Jaya, Selangor, Malaysia Somethinc - BeautyHaul Full timeAbout UsAt Somethinc - BeautyHaul, we're revolutionizing the beauty industry with innovative products and non-linear growth. Our mission is to become a unicorn company, and we're looking for talented individuals to join our team.Job OverviewWe're seeking an experienced Senior E-commerce Operations Manager to drive online sales and enhance customer shopping...
-
Senior Project Coordinator
1 month ago
Petaling Jaya, Selangor, Malaysia Link Compliance Full timeAt Link Compliance, we are seeking a skilled Senior Project Coordinator to join our team. As a Senior Project Coordinator, you will be responsible for managing projects from initiation to closure, ensuring they are completed on time, within budget, and to the required quality standards.Job Responsibilities:Project Initiation: Work closely with the sales and...
-
Senior Bridge Construction Manager
3 weeks ago
Petaling Jaya, Selangor, Malaysia Agensi Pekerjaan Great Pyramid Sdn Bhd Full time**Job Overview:**We are seeking an experienced and skilled Senior Bridge Construction Manager to oversee and manage the construction of post-tensioned and pre-stressed structures. The ideal candidate will have expertise in post-tensioning, stay cable, bridge bearings, expansion joints, structural monitoring, and repairing.About the Role:Supervise and execute...
-
Senior Sales Director for Emerging Markets
4 days ago
Petaling Jaya, Selangor, Malaysia Hunters International Sdn Bhd Full timeAbout Hunters International Sdn Bhd We are a leading manufacturer of functional materials and innovative devices with a diverse team of 400 employees worldwide. Our company is committed to integrated research and development, manufacturing, and sales of EMI shielding materials, thermal interface materials, wave-absorbing materials, and ferrite.Our global...
-
Key Sales Performance Coach
4 days ago
Petaling Jaya, Selangor, Malaysia Hunters International Sdn Bhd Full timeAbout the CompanyWe are a renowned innovator in functional materials and devices, boasting a global presence with subsidiaries in Chongqing and Zhejiang. Our company has offices around the world, including the United States, Japan, Hong Kong, Taiwan, and Malaysia.Our focus lies in integrated research and development, manufacturing, and sales of EMI shielding...
-
Senior Data Insights Specialist
2 days ago
Petaling Jaya, Selangor, Malaysia Oxydata Software Full time**Job Overview at Oxydata Software**We are seeking a highly skilled Senior Data Insights Specialist to join our team. In this role, you will be responsible for driving business growth through data-driven decision making.Key Responsibilities:Data Analysis and Interpretation: You will work with various data sources, extracting insights and identifying patterns...
-
Petaling Jaya, Selangor, Malaysia Talent Recruit Full timeAbout the RoleThis is an exciting opportunity for a seasoned sales professional to join our team at Talent Recruit as a Senior Sales and Business Development Executive. We are seeking an individual with a strong background in sales, excellent communication skills, and a proven track record of success in driving business growth.Job DescriptionThe successful...
-
Senior Business Development Manager
2 weeks ago
Petaling Jaya, Selangor, Malaysia Johnson Controls Full timeOverviewWe are seeking an experienced Senior Business Development Manager to join our team in Malaysia. This role will focus on developing sales opportunities with key accounts in the Data Center sector.
-
Senior Project Manager
5 days ago
Petaling Jaya, Selangor, Malaysia Johnson Controls Full timeAbout UsJohnson Controls is a global leader in smart, healthy and sustainable buildings. Our mission is to reimagine the performance of buildings to serve people, places and the planet.We are committed to providing our employees with an experience that supports their physical, financial, and emotional wellbeing. Our company culture is empowering, where your...
-
Senior Sales Engineer, HVAC Specialist
1 week ago
Petaling Jaya, Selangor, Malaysia Johnson Controls Full timeBuild a successful career with Johnson ControlsAbout the Role:We are seeking an experienced Senior Sales Engineer to join our team in small account sales. As a Senior Sales Engineer, you will be responsible for building relationships with customers, understanding their needs, and offering solutions within a standard framework or range of pricing and...
-
Petaling Jaya, Selangor, Malaysia Hunters International Sdn Bhd Full timeAbout Hunters International Sdn BhdWe are an innovative functional materials and device leader with a company size of 400. Our focus is on integrated research, development, manufacturing, and sales of EMI shielding materials, thermal interface materials, wave-absorbing materials, and ferrite.Our global presence includes subsidiaries in Chongqing and...
-
Assistant Manager Human Resources
1 month ago
Petaling Jaya, Selangor, Malaysia Hunters International Sdn Bhd Full timeAbout Hunters International Sdn Bhd We are an innovative functional materials and device leader with a company size of 400. We focus on integrated research and development, manufacturing and sales of EMI shielding materials, thermal interface materials, wave-absorbing materials and ferrite. The company owns subsidiaries in Chongqing, Zhejiang and offices...