Customer Experience Agent

6 months ago


Petaling Jaya, Malaysia TopNotch Full time

**Job Details**
- 2 Year(s) of Experience
- Open for Fresh Graduates
- PhD/Master's Degree/Bachelor's Degree/Diploma/Certificate
- Others
- Malaysian only
- Face to Face / Video Call
- Test / Assessment will be conducted

**Job Requirement / Responsibility**

**Responsibility**:
1. Provide quality customer support (24/7) through LiveChat and Digital channels for our customers.
2. Monitor various company communication channels including call center, social media, web enquiries, etc. and respond appropriately in a timely manner.
3. Gather feedback from drivers and passengers, observe front-line issues such as booking cancellation reasons, etc. and report promptly to supervisor.
4. Perform ad-hoc tasks as required by the team to improve overall business such as market research, service quality audit, etc.
5.Perform administrative tasks involving driver’s account (credit top-up, changes in driver information, etc.
6. Support other department campaigns when the need arises.

**Requirements**:
1. Must possess at least a Diploma in any relevant field with at least 2-3 years of working experience in Customer Service industry.
2. Required language (s) : Bahasa Malaysia, English (fluent spoken English will be an added advantage).
3. Applicants should be Malaysians citizens or hold relevant residence status.
4. Excellent verbal/written communication skills in both English and Malay languages.
5. Ability to communicate results to management and in a fast paced environment.
6. Fresh graduates are encouraged to apply.
7. Able to start work immediately.
- **Salary : Min RM 2,500 - RM 3,000**

**Salary**: RM2,500.00 - RM3,000.00 per month

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

**Job Type**: Contract

**Salary**: RM2,800.00 - RM3,000.00 per month

Schedule:

- Monday to Friday


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