Contact Centre Service Agent

**Company Description** Sports Direct Malaysia is currently looking for Customer Service Contact Centre Manager to join our growing team. We have developed a new generation of stores as part of our multi channel elevation strategy, to enhance the customer experience at every step of the journey. Our focus is on presenting an unrivalled range of quality...

Answers inbound calls/chats and makes outbound calls, as necessary - Evaluate problems and complaints of the callers and provide proper solutions to them - Respond to the needs of customers and provide personalized service - Provide information on the company’s products or services and generate interest in the offer - Upsell products and services -...

Contact Centre Customer Experience Support Full job description Job Highlights: **⁠ ⁠Customer Experience Support for the Automotive Industry** **⁠ ⁠Contact and Permanent Positions Available** **⁠ ⁠⁠Position will be based in Sunway/Subang** **Job Description**: **⁠ ⁠Execution of outbound calls to customers on service experience and...

**About t** **he Company**: Our client is Asia's leading provider of integrated solutions with expertise in medical, mobility, travel, security, home and lifestyle concierge services. **Responsibilities**: This role will support the company's Travel Business Unit on the day-to-day operations of the Asia Travel Hub. He/she acts as the first point of contact...

Answers inbound calls/chats and makes outbound calls, as necessary - Evaluate problems and complaints of the callers and provide proper solutions to them - Respond to the needs of customers and provide personalized service - Provide information on the company’s products or services and generate interest in the offer - Upsell products and services -...

If you are looking to excel and make a difference, take a closer look at us CQM - Oversee and manage CQM team to meet its set objectives and targets - Provide feedback to Contact Centre L&D and Process Improvement on areas for improvement. BUCR - Provide support in coordinating and monitoring initiatives taken in ensuring regulatory compliance activities -...

**Company Description** **_ GREAT place for shopping, leisure and meetings for my family and friends; with a GOOD MIX of retail offering that making every wishes AFFORDABLE._** Located at the heart of the upmarket and affluent Damansara neigbourhood, IPC Shopping Centre attracts a sophisticated customer profile and adjoins IKEA Damansara, one of the most...

Responsibilities: - Primary point-of-contact for all automotive service and repair matters, arrange for appropriate service/repairs, and set/manage expectations of the customers in terms of service delivery **Requirements**: - Possess at least a Diploma in Automotive or equivalent - Minimum 2 years of working experience within the automotive industry -...

**Customer Service Call Center (Training Provided) - Petaling Jaya** **Energy Industry (Electricity Board)** **Menara PKNS, Petaling Jaya** **1 Year Contract (renewable)** **Salary : RM 2300** **Immediate Hiring** **Duties**: - To exceed customers' expectations in terms of customer service & accurate information. - Work in a team to achieve the...

Company Description **About Ikano Retail** Ikano Retail is one of 12 IKEA franchisees. Through our omnichannel experience we create a better everyday life in Singapore, Malaysia, Thailand, Mexico and the Philippines, offering well-designed, functional home furnishing products at prices so low that as many people as possible are able to afford them. Our...

Company Description **About Ikano Retail** Ikano Retail is one of 12 IKEA franchisees. Through our omnichannel experience we create a better everyday life in Singapore, Malaysia, Thailand, Mexico and the Philippines, offering well-designed, functional home furnishing products at prices so low that as many people as possible are able to afford them. Our...

**Company Description** **_ GREAT place for shopping, leisure and meetings for my family and friends; with a GOOD MIX of retail offering that making every wishes AFFORDABLE._** Located at the heart of the upmarket and affluent Damansara neigbourhood, IPC Shopping Centre attracts a sophisticated customer profile and adjoins IKEA Damansara, one of the most...

Company Description **_ GREAT place for shopping, leisure and meetings for my family and friends; with a GOOD MIX of retail offering that making every wishes AFFORDABLE._** Located at the heart of the upmarket and affluent Damansara neigbourhood, IPC Shopping Centre attracts a sophisticated customer profile and adjoins IKEA Damansara, one of the most...

**Position**:Outbound Contact Centre Consultant **Intake**:April 2024 **Industry**: Telecommunication **Employment Type**: 6 to 12 Months Contract (_**Renewable based on performance & attendance**_) **Working Location**: Bandar Sunway, Selangor **Working Day/ Hour**:5 days’ work-week/ Rotational Shifts - including weekends and public...

**Role: Contact Centre Representative** **Headcount: 2** **Tenure: 6 months contract under the payroll of client - Leading to permanent based on performance** **Work Location: Damansara Uptown 5, Petaling Jaya** **Salary: Between RM2,500 to RM2,800** - **Fixed Allowance: RM400**: - **Overtime: As and when is required by the company** **Training...

Qualifications: **Requirements**: - Bachelor’s degree or equivalent diploma. - Dynamic leader with experience and passion for managing large and diverse teams across multiple workflows in afast-paced environment, able to deal with rapid change and ambiguity. - 8+ years of experience in operations, preferably in BPO/ITES industry - 5+ years of people...

**Responsibilities**: - Answering phones from customers professionally and responding to customer inquiries and complaints. - Take down customers' details, diagnose vehicle condition then arrange necessary service to assist the customers. - Handling and resolving customer complaints regarding customer service problems. - Completing call notes and call...

**Position**:Contact Centre Business Executive **Intake**:April 2024 **Industry**: Telecommunication **Employment Type**: 6 to 12 Months Contract (_**Renewable based on performance & attendance**_) **Working Location**: Bandar Sunway, Selangor **Working Day/ Hour**:5 days’ work-week/ Rotational Shifts - including weekends and public...

**Company Description** **_ GREAT place for shopping, leisure and meetings for my family and friends; with a GOOD MIX of retail offering that making every wishes AFFORDABLE._** Located at the heart of the upmarket and affluent Damansara neigbourhood, IPC Shopping Centre attracts a sophisticated customer profile and adjoins IKEA Damansara, one of the most...

Full Time Centre Administrator Position Available **++Introduction++** Eye Level SS2 is the one of the best ranked centres in the country and has been awarded Quality service awards in 2011, 2012, 2013, 2014, 2016 and 2018. This year, we are looking to further expand our operations by offering stable and highly sought after job positions in our Learning...