Customer Contact Centre Specialist

We are seeking an experienced professional to fill the role of Consumer Contact Centre Lead at The Arnott's Group. As the leader of our Consumer Contact Centre, you will oversee operations across Malaysia, Singapore, Hong Kong, and Asia Export for locally manufactured, co-manufactured, and imported products.Key Responsibilities:Provide technical support for...

Are you ready to drive performance improvements and excel in a fast-paced contact centre environment?Job Description:This role is focused on managing day-to-day floor management of the Business Contact Centre team's performance, meeting objectives and targets of the Inbound Contact Centre and the Retention Team.Key Responsibilities:Manage and resource plan...

**About t** **he Company**: Our client is Asia's leading provider of integrated solutions with expertise in medical, mobility, travel, security, home and lifestyle concierge services. **Responsibilities**: This role will support the company's Travel Business Unit on the day-to-day operations of the Asia Travel Hub. He/she acts as the first point of contact...

Answers inbound calls/chats and makes outbound calls, as necessary - Evaluate problems and complaints of the callers and provide proper solutions to them - Respond to the needs of customers and provide personalized service - Provide information on the company’s products or services and generate interest in the offer - Upsell products and services -...

**Company description** The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia, Thailand and Philippines - and have an ambitious expansion plan to bring...

Company Description The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia, Thailand and Philippines - and have an ambitious expansion plan to bring a...

We are seeking a Support Services Officer to join our Revenue Group Bhd team. The ideal candidate will have excellent communication skills, both verbal and written, in English and Bahasa Malaysia. Proficiency in Mandarin is an added advantage.Key Responsibilities:Handle customer enquiries through various channels such as phone calls, email, WhatsApp, and...

Job OverviewWe are seeking a highly motivated and customer-focused Call Centre Representative to join our team at Carsome - Penang (Perai) Inspection Centre. As a Call Centre Representative, you will be responsible for handling customer inquiries and resolving issues over the phone.Key Responsibilities:Answer and resolve customer inquiries in a timely and...

Company Description **About Ikano Retail** Ikano Retail is one of 12 IKEA franchisees. Through our omnichannel experience we create a better everyday life in Singapore, Malaysia, Thailand, Mexico and the Philippines, offering well-designed, functional home furnishing products at prices so low that as many people as possible are able to afford them. Our...

**DC Customer Service (AMCORP Trade Centre, PJ)** **Location: AMCORP Trade Centre, PJ** **JOB DESCRIPTIONS**: - Monitor High Value Shipment from shipment pickup until delivered - Packaging of goods for customers and arrange delivery of relevant - Maintaining customer’s satisfaction on ABX Express services - All other duties as assigned including doing...

About UsCarsome - Penang (Perai) Inspection Centre is a leading provider of vehicle inspection services. We pride ourselves on delivering exceptional customer service and ensuring the highest quality of vehicles inspected by our centre.Our Team:We have a dedicated team of experienced inspectors and customer service representatives who are passionate about...

Job Overview:Carsome Penang (Perai) Inspection Centre is seeking a Customer Service Executive to provide excellent customer service to our clients. The successful candidate will be responsible for handling customer inquiries, resolving issues and ensuring customer satisfaction.Key Responsibilities:To keep records of customer interactions and process customer...

Company Description **_ GREAT place for shopping, leisure and meetings for my family and friends; with a GOOD MIX of retail offering that making every wishes AFFORDABLE._** Located at the heart of the upmarket and affluent Damansara neigbourhood, IPC Shopping Centre attracts a sophisticated customer profile and adjoins IKEA Damansara, one of the most...

About the Role:We are looking for a highly skilled and experienced Customer Service Executive to join our team at Carsome Penang (Perai) Inspection Centre. The successful candidate will be responsible for delivering exceptional customer service and ensuring customer satisfaction.Key Responsibilities:To handle large numbers of incoming calls efficiently.To...

Mandarin Customer Success Specialist (Digital Banking Industry) 9am-6pmMust be able to speak, read and write in MandarinMinimum of 6 months work experience in customer support in any industryMust be tech savvy and interested in the customer's products and platform featuresAbility to meet sales targets while providing a stellar customer experienceStrong...

Job DescriptionSunway Medical Centre seeks a highly skilled Strategic Communications Specialist to join our team. The ideal candidate will possess excellent communication and writing skills, with the ability to create engaging content for various marketing channels.Develop and implement comprehensive communication strategies to promote Sunway Medical...

Respond to customer’s enquiry via various channels such as Inbound, Outbound, correspondence (writing), chat and triggering of SMS. 2. Achieves qualitative targets and continuously provide excellence service by providing accurate, concise and swift response to customer, both external and internal. 3. Guide callers through troubleshooting and navigating,...

We're looking for a highly skilled Performance Improvement Specialist to join our team.Job Summary:This role is responsible for managing day-to-day floor management of the Business Contact Centre team's performance, meeting objectives and targets of the Inbound Contact Centre and the Retention Team.Key Responsibilities:Lead the teams in achieving Service...

**Company Description** Company Description **_ GREAT place for shopping, leisure and meetings for my family and friends; with a GOOD MIX of retail offering that making every wishes AFFORDABLE._** Located at the heart of the upmarket and affluent Damansara neigbourhood, IPC Shopping Centre attracts a sophisticated customer profile and adjoins IKEA...

**Responsibilities**: - Job Descriptions: - Assures quality of service to all clients supported by the Contact Centre - Developing agents through continuous coaching and feedback, focusing on behaviours and skills - Assist contact centre manager to achieve company objectives - Handle all customers inquiries and complaints - Providing support to customers...