Performance Improvement Specialist

4 days ago


Subang Jaya, Selangor, Malaysia MAXIS Malaysia Full time

We're looking for a highly skilled Performance Improvement Specialist to join our team.

Job Summary:

This role is responsible for managing day-to-day floor management of the Business Contact Centre team's performance, meeting objectives and targets of the Inbound Contact Centre and the Retention Team.

Key Responsibilities:
  • Lead the teams in achieving Service Level objectives and high-quality customer service standards.
  • Identify areas for process improvements and implement changes to increase efficiency and effectiveness.
  • Collaborate with business teams to develop and implement strategies that drive customer satisfaction and loyalty.

What We Offer:

  • A supportive and collaborative work environment.
  • Ongoing training and development opportunities to enhance your skills and expertise.
  • The chance to make a real impact on our customers' lives and contribute to our company's success.


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