Customer Service Executive
3 weeks ago
**Responsibilities**:
- Job Descriptions:
- Assures quality of service to all clients supported by the Contact Centre
- Developing agents through continuous coaching and feedback, focusing on behaviours and skills
- Assist contact centre manager to achieve company objectives
- Handle all customers inquiries and complaints
- Providing support to customers and internal department
- Ensure all customers’ concerns are properly addressed
- Maintain good customer contacts and relationships
- Other duties as assigned by superior from time to time
Job Requirements:
- Assures quality of service to all clients supported by the Contact Centre
- Developing agents through continuous coaching and feedback, focusing on behaviors and skills
- Assist contact center manager to achieve company objectives
- Handle all customers inquiries and complaints
- Providing support to customers and internal department
- Ensure all customers’ concerns are properly addressed
- Maintain good customer contacts and relationships
- Other duties as assigned by superior from time to time
- Extensive, accurate product knowledge.
- Minimum SPM
- Willing to work on rotation basis
- Good communication skills
- Good Teamwork
**Benefits**:
- EPF
- SOCSO
- Annual Leave
-
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