Customer Service Executive
6 days ago
As the Customer Service Executive, your primary purpose is to ensure customer orders are processed on time and in full, according to purchase orders requirements. Working with sales / commercial team with pricing updates, survey administration and promotion activities. You will be reporting directly to Customer Service Manager.
**Main Responsibilities**
- Process all incoming purchase orders from customers against supply charter and provide acknowledgement.
- Follow-up with necessary stakeholders to ensure delivery is made following the agreed purchase order delivery dates.
- Provide weekly update to customers on purchase order delivery progress. Information to include material availability status, any delivery risk and possible mitigation actions.
- To liaise with demand and material planners to ensure necessary safety stocks for inventories are replenished based on monthly and 3 months look-ahead sales forecast.
- Ensure all purchase order deliveries are complete with required documentation - MSDS, COA, invoice & Proof of Delivery docket (POD).
- Ensure invoicing is done as soon as delivery is made following incoterm and receipt of PODs. Liaise with forwarders / logistics service providers to expedite receipt of acknowledged PODs.
- Record all received documentation from customers in designated share-points to ensure tax reporting could be done.
- Perform compliance check on new customers following PPG compliance procedures.
- Escalate to finance and account payable teams for customers facing credit-block status.
- Minimum 3-5 years working experience with matrixed organization and delivering quality results.
- Minimum, bachelor’s degree in engineering, Social or Natural Science or Business management.
- Capability in managing stakeholders with influencing ability at all levels in the organization.
- Customer relationship management or customer marketing experience; preferably from consumer goods industry.
- Understanding of supply chain management and manufacturing planning are advantageous.
- Knowledge of and experience from chemical / paint industry are advantageous. Advance working knowledge with SAP, Excel and/ or Oracle
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