Fiber Customer Service

This role offers an opportunity to work closely with customer service and support teams to ensure customers have a seamless experience. The ideal candidate will have 15-20 years of experience in telecommunications/network business, with a degree or advanced degree in a relevant field (Technology, Business, Finance). Strong knowledge of fiber and transmission...

As Head of Fiber Practice, you will be responsible for defining the product roadmap and strategy, identifying new opportunities for innovation based on consumer needs, technological advancements, and market trends. You will lead the launch of new fiber products, including defining go-to-market plans, timelines, and promotional strategies, pricing models that...

CelcomDigi is seeking a highly experienced professional to drive the growth of its fiber portfolio business.About This RoleThis role requires a strong leader who can develop and execute comprehensive strategies for fiber portfolio business growth, building and scaling capabilities and financials to be a strong pillar for TechCo. Key responsibilities include...

We are looking for a skilled Cable and Fiber Technician to join our team in Malaysia. As a Cable and Fiber Technician, you will be responsible for installing and maintaining high-speed fiber-optic networks and engaging with customers.The ideal candidate will have a strong background in sales and excellent communication skills.Key ResponsibilitiesInstalling...

This position is available for a Fiber Optics Sales Expert in a leading telecom company in Malaysia. As a Fiber Optics Sales Expert, you will work with high-speed fiber-optic networks, engage with customers, and identify new sales opportunities.The company is one of the leading telecommunication providers in Malaysia, offering a wide range of mobile plans...

**Requirements**: 2 years of experience in handling fiber troubleshoot calls in call centre environment. **Responsibilities**: Handling fiber troubleshoot calls. **Benefits**: - EPF. - SOCSO. - Allowance. Additional Benefits - Training Provided - 5 Working Days - Allowance Provided

Make sure there are enough items/ devices, materials, tools, including the arrangement of installation visit and reaching out to customers - Responsible for end to end installation process to ensure a smooth installation experience for customers - Providing consultation and troubleshooting of Customers Premises Equipment (CPE) - Perform triple-play services...

Make necessary preparations for installation for WIFI, router. - Responsible for the end-to-end installation process - Responsible for product installation including RGW, Set-Top Box, Optical Network Terminal, Dectphone, Wi-Fi extenders - Providing assistance in consultation, configuration, and troubleshoot of Customers’ Premise Equipment - Perform...

Make necessary preparations for installation for WIFI, router. - Responsible for the end-to-end installation process - Responsible for product installation including RGW, Set-Top Box, Optical Network Terminal, Dectphone, Wi-Fi extenders - Providing assistance in consultation, configuration, and troubleshoot of Customers’ Premise Equipment - Perform...

Make necessary preparations for installation for WIFI, router. - Responsible for the end-to-end installation process - Responsible for product installation including RGW, Set-Top Box, Optical Network Terminal, Dectphone, Wi-Fi extenders - Providing assistance in consultation, configuration, and troubleshoot of Customers’ Premise Equipment - Perform...

Job Description : - Applicant must have at least a Diploma in Information Technology / Engineering or relevant field - Applicant with experience in Fiber / Wi-Fi or CCTV installation and maintenance experience will be added advantages - Applicant must possess with own car and driving licenses Job Responsibility : - Prepare and install home Wi-Fi / Smart Home...

**Customer Service Representative** **Samsung Authorized Service Center (One Mobile Care SDN BHD)** **Sunway Pyramid, Subang Jaya, PJ** **Responsibilities**. - Handle issues regarding client complaints and other matters. - Works with supervisors in other departments on updating information and procedures - Handle customer inquiries and feedback. - Provide...

Job Responsibilities: - Manage and complete fiber installation with comply to SOP. - Troubleshoot and perform service restoration for internet service and devices with stipulated SLA. - Solving customer problems and complaints. - Identify sales opportunities and upsell products. - Meet performance target for NPS and sales value. - Coordinating complex and...

Make necessary preparations for installation for WIFI, router. - Responsible for the end-to-end installation process - Responsible for product installation including RGW, Set-Top Box, Optical Network Terminal, Dectphone, Wi-Fi extenders - Providing assistance in consultation, configuration, and troubleshoot of Customers’ Premise Equipment - Perform...

**Job Responsibilities;** - Responsible for day-to-day customer service support, including sales order entry and invoicing management. - Actively liaise with customers, factory, respective product DCs, demand planner, supply planner, finance, sales and marketing department to expedite shipment and resolve any matters that may impede customer order...

**Responsibilities**: - Obtains customer information by answering telephone calls professionally and responding to customer inquiries and complaints. - Researching required information using available resources. - Handling and resolving customer complaints regarding clients’ products and customer service problems. - Providing customers with the...

Answers inbound calls/chats and makes outbound calls, as necessary - Evaluate problems and complaints of the callers and provide proper solutions to them - Respond to the needs of customers and provide personalized service - Provide information on the company’s products or services and generate interest in the offer - Upsell products and services -...

**Responsibilities**: - Obtains customer information by answering telephone calls professionally and responding to customer inquiries and complaints. - Researching required information using available resources. - Handling and resolving customer complaints regarding clients’ products and customer service problems. - Providing customers with the...

Job Responsibilities: - Drive customer vehicles to and from service lane, service stalls, and parking lot as needed. - Control service traffic flow. Job Requirements: - Valid driver's license and clean driving record - A team player **Job Types**: Full-time, Permanent **Benefits**: - Free parking - Health insurance - Meal provided Schedule: - Day...

**Responsibilities**: - JOB RESPONSIBILITY - NO Marketing or Sales involved - Fast-paced environment processing customer request - Identify and handle customer enquiries till completion, ensuring highest accuracy and customer satisfaction. - Possess strong ownership and responsibility to complete assigned tasks within the timeline. - To be a good...