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Customer Service Lead
4 weeks ago
**Job Responsibilities;**
- Responsible for day-to-day customer service support, including sales order entry and invoicing management.
- Actively liaise with customers, factory, respective product DCs, demand planner, supply planner, finance, sales and marketing department to expedite shipment and resolve any matters that may impede customer order management.
- Actively tracks and review with customers on back order status and initiate shipment or action plans with relevant departments to reduce back order volume.
- Prepare all needed shipping documents and ensure timely submission to customers / financial institutions for smooth clearance and accounts receivables.
- Co-ordinates with customers and relevant parties on short shipment situations and resolve with action plans.
- Close co-ordination with supply planner and logistics group to achieve maximum order fill rates and cost effective logistics arrangement.
- Participate in cross functional improvement projects as and when required. Support regional customer service function as and when needed
- Publish monthly customer key performance index reports as assigned.
**Job Requirement**:
- Minimum Diploma or Degree in Business related qualification
- At least 5 years experience in customer service function / supply chain
- Strong interpersonal and communication skills
- Self-motivated, able to work independently and a good team player with strong sense of responsibilities
- Able to work under pressure
- Familiar with MS Office such as Excel, Words and SAP
Excellent command of both written and spoken English
**Salary**: RM3,500.00 - RM4,000.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
Schedule:
- Afternoon shift
- Day shift
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer Care Specialist: 4 years (preferred)
- Supply chain: 2 years (preferred)
**Language**:
- English (preferred)