Customs Brokerage Customer Service
1 week ago
Company Description
Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 18,000 trained professionals in a worldwide network of over 350 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions. At Expeditors, we pride ourselves on being a solutions-based organization and take time to understand each customer's individual business needs. As a non-asset based organization, we have considerable flexibility when managing customers' supply chains. Due to our relationships with local suppliers and global air and ocean partners, we can provide customers with the best routing and pricing options. Our comprehensive, flexible spectrum of services is supported by leading-edge information technology that provides a high level of visibility from end to end. To maintain consistent quality and customer service across the globe, Expeditors has regional headquarters located in London, Dubai, Shanghai and Singapore. At Expeditors, our industry professionals, award winning processes and globally unified systems ensure that we always live up to our promise, "You'd be surprised how far we'll go for you."
**Job Description**:
**Major Duties and Responsibilities**
- Ensure smooth and timely customs process flow.
- Ensure accurate and timely data entry into our operational system.
- Track and Trace Custom files and reporting.
- Ensure accurate and timely client billing.
- Understand all the elements of the import and export customs Desk Level Operating Procedure and correctly interpret this information to fulfill our customer´s instructions and expectations.
- Transfer customs declaration information from documents, or other sources into the customs entry system to allow for the build of a valid customs declaration.
- Assist with verification of customs declaration information and the submission of such to the customs authority.
- Ensure compliance at all times to regulations.
- Interact with our customers in arranging their international shipments, meeting customer service standards.
- Ready to take up additional responsibilities as and when necessary to meet the needs of the department.
**Qualifications**:
- At least 1 to 2 years of related working experience in similar position.
- Understanding of transportation documentation and terms is a plus.
- Good command of written and spoken English.
- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
- Pro-active, strong organizational skills.
- Strong desire to learn.
- Fresh graduates are encourage to apply.
Additional Information
Expeditors offers excellent benefits
- Employee Stock Purchase Plan
- Training and Personnel Development Program
All your information will be kept confidential according to EEO guidelines.
-
Customs Brokerage Operations
1 week ago
Petaling Jaya, Malaysia Expeditors Full timeCompany Description Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 18,000 trained professionals in a worldwide network of over 350 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and...
-
Customer Service
4 weeks ago
Petaling Jaya, Malaysia Samsung Authorized Customer Service Center (One Mobile Care Sdn Bhd) Full time**Requirements**: - Availability to work shift hours, including weekends and holidays - Ability to work under daily and/or weekly deadlines, in a fast-changing work environment - Ability to multitask and deal with customer-driven interruptions - Experience in customer service is a huge advantages **Responsibilities**: - Handle issues regarding client...
-
Transcon Customer Service
5 days ago
Petaling Jaya, Malaysia Expeditors Full timeCompany Description Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 18,000 trained professionals in a worldwide network of over 350 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless,...
-
Customer Service Lead
2 weeks ago
Petaling Jaya, Malaysia Recruit Express Service Sdn Bhd Full time**Job Responsibilities;** - Responsible for day-to-day customer service support, including sales order entry and invoicing management. - Actively liaise with customers, factory, respective product DCs, demand planner, supply planner, finance, sales and marketing department to expedite shipment and resolve any matters that may impede customer order...
-
Agent - Air Export Customer Service
1 week ago
Petaling Jaya, Malaysia Expeditors Full time**Company Description** Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 18,000 trained professionals in a worldwide network of over 350 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and...
-
Customer Service Support
6 days ago
Petaling Jaya, Malaysia Recruit Express Service Sdn Bhd Full time**Responsibilities**: - Obtains customer information by answering telephone calls professionally and responding to customer inquiries and complaints. - Researching required information using available resources. - Handling and resolving customer complaints regarding clients’ products and customer service problems. - Providing customers with the...
-
Customer Service
2 weeks ago
Petaling Jaya, Malaysia Blue Solutions Sdn Bhd Full time**Job Highlights** - Allowances & commissions - Strategic Work Location Able to communicate well with customer and receive inbound and outbound calls and alias with internal support and engineer to provide best service and support to customers. **Key Accountabilities** - Maintaining a positive, empathetic, and professional attitude toward customers at all...
-
Customer-service
6 days ago
Petaling Jaya, Malaysia JOEL & CO Full time**Job description and Job Responsibility**: - Escalating queries and concerns raised by customers - Responding promptly to customer inquiries and answering general customer questions about the company’s products - Troubleshoot common issues with a service - Assisting customers with service inquiries, ensuring a positive service experience and customer...
-
Customer Service
3 days ago
Petaling Jaya, Malaysia Osim (M) Sdn. Bhd. Full time**Responsibilities & Duties** - Improve customer service experience through creating engaged customers and facilitate organic growth - Derive, implement and monitor service quality bench-markers - Conceptualize programs aimed at maximizing the company's customer retention rates via observance of product quality and customer response trends - Ensure...
-
Customer Service
22 hours ago
Petaling Jaya, Malaysia Osim (m) Sdn. Bhd. Full time**Responsibilities**: Responsibilities & Duties - Improve customer service experience through creating engaged customers and facilitate organic growth - Derive, implement and monitor service quality bench-markers - Conceptualize programs aimed at maximizing the company's customer retention rates via observance of product quality and customer response...
-
Customer Service
5 days ago
Petaling Jaya, Malaysia Weight and Plate Sdn Bhd Full timeJob description - Attend to walk-in customer, customer orders, inquiries and complaints - Attracts potential customers by answering product and service questions; suggesting information about other products and services. - Provide quality service and support in a variety of areas - Maintain a balance between company policy and customer benefit in decision...
-
Customer Service
3 days ago
Petaling Jaya, Malaysia See Hoy Chan Management Services Sdn. Bhd. Full time**Responsibilities**: > Register and service walk-in shoppers who want to obtain loyalty card at Starling shopping mall counter, Damansara Utama; - Man the Starling loyalty booth counter at shopping mall - answer queries related to mall loyalty program and process the loyalty card. **Requirements**: - To work from 10am to 10pm (Mall operating hours); - To...
-
Customer Support
2 weeks ago
Petaling Jaya, Malaysia BMW Service Centre (PJ) Full time**Responsibilities**: - Booking customers in for vehicle servicing and repairs **Requirements**: - At least 1 year in customer focused role - Good phone manner - Good verbal communication **Job Types**: Full-time, Permanent **Benefits**: - Free parking - Meal provided - Professional development Schedule: - Day shift Supplemental pay types: -...
-
Customer Service Support
4 days ago
Petaling Jaya, Malaysia Recruit Express Service Sdn Bhd Full time**Job Descriptions**: - Mainly in answering calls from customers - Handle inquiries and complaints from customers - Key in and update existing data - Manage and organize records and files - Prepare relevant reports as needed - Provide general data entry support across many teams on an ad-hoc basic **Job Requirements**: **Salary**: RM1,900.00 - RM2,100.00...
-
Customer Service
2 days ago
Petaling Jaya, Malaysia Promicom Service (m) Sdn Bhd Full time**Responsibilities**: - JOB RESPONSIBILITY - NO Marketing or Sales involved - Fast-paced environment processing customer request - Identify and handle customer enquiries till completion, ensuring highest accuracy and customer satisfaction. - Possess strong ownership and responsibility to complete assigned tasks within the timeline. - To be a good...
-
Customer Service Professional
3 days ago
Petaling Jaya, Selangor, Malaysia Remy Cointreau Full timeCustomer Service ProfessionalWe are seeking a skilled Customer Service Professional to join our team in Petaling Jaya, Malaysia.About the Role:This role provides a complete order process and customer service to all customers, ensuring that all order and delivery issues are promptly resolved to maintain the highest level of customer service at all times.Key...
-
Customer Service Executive
2 weeks ago
Sri Petaling, Malaysia ONE SERVICE REPUBLIC SDN BHD Full time**Customer Service Executive** **Samsung Authorized Service Center (One Service Republic SDN BHD) - Sri Petaling** **RESPONSIBILITY**: - Greet and serve incoming customer - Perform various data entry - Ensure the accuracy of the data entry - Maintains data entry requirements by following data program techniques and procedures. - Maintaining internal...
-
Customer Service Representative
7 days ago
Petaling Jaya, Selangor, Malaysia Summitnext Full timeAt SummitNext, we are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Specialist. In this role, you will be responsible for providing excellent customer service and support to our clients.Key Responsibilities:Act as the primary point of contact for all customer inquiries and concernsRespond to customer...
-
Customer Service
4 days ago
Petaling Jaya, Malaysia METRO ELDERCARE SDN BHD Full timeClient relations managers act as the middle person between a company and its customers. They ensure that the customers are satisfied by providing them with guidance and explanation on their accounts and services received by the company. They also have possible other tasks such as developing plans or delivering proposals. Elderly care facilities in Malaysia...
-
Customer Service Representative
3 days ago
Petaling Jaya, Selangor, Malaysia GT BUSINESS SYSTEMS SDN BHD Full timeJob DescriptionWe are seeking a highly motivated CUSTOMER SERVICE REPRESENTATIVE to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.The ideal candidate will have excellent communication skills, a strong understanding of customer needs, and the ability to...