Customer Service Support- Pj

4 days ago


Petaling Jaya, Malaysia Recruit Express Service Sdn Bhd Full time

**Responsibilities**:

- Obtains customer information by answering telephone calls professionally and responding to customer inquiries and complaints.
- Researching required information using available resources.
- Handling and resolving customer complaints regarding clients’ products and customer service problems.
- Providing customers with the organization’s service and product information.
- Identifying, escalating priority issues and reporting to the high-level management.
- Routing inbound calls to the appropriate resources.
- Following up complicated customer calls where required and update in system.
- Completing call notes and call reports as necessary and updating them in the system.
- Obtaining and evaluating all relevant data to handle complaints and inquiries.
- Recording details of comments, inquiries, complaints, and actions taken.
- Managing administration, communicating, and coordinating with internal departments.
- Other duties as assigned.
- Go the extra miles based on the company’s standard. Provide excellent service and product knowledge in building skills.
- Able to multi-task and support other departments. Teamwork mentality.
- Greet every customer with energy and enthusiasm.
- Perform 3 important qualities: - Professionalism, patience and ‘people-first attitude.

**What do you need to have for this role**:

- Work 8 hours shift (Day/ Night) with 1 hour break. 45hr a week (including breaks), Night shift only when necessarily
- Experience in a call centre environment.
- Excellent command of spoken and written English
- Ability to work with others in a close manner.
- Good multi-tasking skills.
- Working hours 8am to 5pm shifts (Weekend/Public holidays)
- Ability to communicate effectively in English. Mandarin and/or Cantonese would be an added advantage
- Must have own transport
- Minimum SPM or Equivalent
- Ability to commit shift work and willing to be based in Petaling Jaya, Selangor

**Job Type**: Permanent

**Salary**: RM2,800.00 - RM3,800.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Day shift
- Night shift

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Customer Care Specialist: 3 years (preferred)

**Language**:

- Mandarin (preferred)
- Bahasa (preferred)


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