Case Manager- Customer Service

**Job Description岗位职责：** - 负责客户在线咨询答疑，针对客户咨询需求，提供有效解答 - 与有关部门保持良好的沟通与合作 - 在客户服务和准确信息方面超越客户的期望。 - 团队合作以实现所需的 KPI 元素和 SLA **入职要求：** -...

**Officer, ITO Case Management** **(**220006VR**)** **PRIMARY LOCATION**: MALAYSIA-SELANGOR-PETALING JAYA **OTHER LOCATIONS**: MALAYSIA-SELANGOR-PETALING JAYA **ORGANIZATION**: AXA Partners - AP Specialized Insurance **CONTRACT TYPE**: Regular **SHIFT**: Rotating SCHEDULE**: Full-time **DESCRIPTION** **Key Responsibilities** - To provide efficient...

**Key Responsibilities** - To provide efficient and professional customer service by upholding the Business Unit’s service standards. - Identify customer needs, clarify information, research every issue, and provide solutions and/or alternatives to customers. - To organize and coordinate the medical assistance services such as inpatient, outpatient,...

The Case Coordinator is primarily responsible for coordinating and arranging transport plans for patients through liaising with various stakeholders, such as the patient's family members, doctors, hospitals, and the aviation teams. The Case Coordinator is expected to facilitate the smooth execution of a case by performing a range of operational and...

Role Title : Customer Service L1 Service Associate - Work From Office mode - Location : 3rd floor, Infinite Centre, Unit L3-2, 1 Jalan 13/6, 46200 Petaling Jaya, Selangor. - Salary Package : up to RM4000 (Basic Pay), RM200 (R&R Allowance) - Medical & Hospitalization entitlement - Training is provided - Fully vaccinated applicants only - Able to start...

**Location**:Damansara Utama, Petaling Jaya **Mission**: In charge of managing orders, monitoring execution and treating customers’ requests to meet service commitment and improve customer satisfaction. **1. Manage Order & Delivery** - Captures, records and commits customer orders according to customer needs, agreement and defined service level. -...

**Benefits** - Close to public transportation (LRT Kelana Jaya) - Reputable company - EPF, SOCSO and EIS contribution - Group Personal Accident Protection - Group Hospitalization Scheme - Outpatient Treatment - Dental Subsidy - Annual leave - Miscellaneous leaves (i.e Compassionate, Wedding, Examination, Calamity etc) - Compassionate Token - Birthday Gift -...

We have great people here and are looking for more. Come join us - you will love it! Position Purpose Statement Client Case Executive, you will act as a liaison to ensure that the background check process runs effectively by supporting the end-to-end process, preventing potential problems, troubleshooting, and resolving complications. The Client Case...

Client Case Manager (Chinese & Cantonese) **We have great people here and are looking for more. Come join us - you will love it!** **Position Purpose Statement** As a Client Case Manager, you will act as a liaison between the internal teams and external clients to ensure that the background check process runs effectively by supporting the end-to-end...

**Job description** **Position Summary** - Act as the single point of contact to maintain strong customer relationships in terms of support cases management and reporting, preventive maintenance arrangement and presentation of reports, service performance review, execution of improvement plan and escalation management. **Responsibilities**: - Review and...

**Operational Management** - Monitor the day to day after sales operations to ensure that all staff follows the procedures laid down by the vehicle manufacturer (like Workshop Process Consulting / sending technical info, feedback etc o To constantly monitor the operation to ensure that the Standard Operating Procedures (SOP), WPC and audit requirements are...

We have great people here and are looking for more. Come join us - you will love it! Position Purpose Statement As a Client Case Manager, you will act as a liaison between the internal teams and external clients to ensure that the background check process runs effectively by supporting the end-to-end process, preventing potential problems, troubleshooting,...

Greeting from Across Asia Assist ! We are in a niche industry that gives you the opportunity to handle assistance cases and communicate with partners worldwide. **Job Purpose**: With knowledge of clients’ products, services and policies, you are responsible to assist customers with inquiries and request for assistance. We will provide trainings, tools,...

Greeting from Across Asia Assist ! We are in a niche industry that gives you the opportunity to handle assistance cases and communicate with partners worldwide. **Job Purpose**: With knowledge of clients’ products, services and policies, you are responsible to assist customers with inquiries and request for assistance. We will provide trainings, tools,...

**Position Title: Customer Support Executive III** **Industry: Airlines/Aviation** **Location: Petaling Jaya** **Responsibilities**: - Key account for assigned customers - Manage customers' account - Provide reliable information to customers - Monitoring Turn Around Time (TAT) and On Time Delivery (OTD) as per customer contracted TAT - In case of...

**About the Company** Our client is a leading assistance and care company with annual revenues exceeding 1.7 Bn Euros in 2019. Serving as a gateway to over 750,000 professional service providers coordinated through three international hubs and covering over 200 countries and territories worldwide, our South East Asia delivery platform based in Bangkok...

**ABOUT THE COMPANY**: Located in the heart of Petaling Jaya, Malaysia, **Asia Assistance Network (M) Sdn. Bhd.** has emerged as Malaysia’s leading assistance service provider and third party administrator as well as earned a global reputation as Asia’s top medical assistance provider. Founded in 1998, we are based in Petaling Jaya, Malaysia with offices...

Qualifications: **Requirements**: - Bachelor’s degree or equivalent diploma - Dynamic leader with experience and passion for managing large and diverse teams across multiple workflows in a fast-paced environment, able to deal with rapid change and ambiguity - Minimum 2+ years' of people management experience as a Sr Manager in Fraud and Risk Operations in...

Coordinate and oversee aeromedical transport cases independently from start to end. - Be the first point of contact for our clients who require medical or travel assistance. - Be responsible for your allocated cases within the working hours and be responsible in managing the task. - Able to coordinate and access medical claims proactively, report analysis...

**Responsibilities**: - Obtains customer information by answering telephone calls professionally and responding to customer inquiries and complaints. - Researching required information using available resources. - Handling and resolving customer complaints regarding clients’ products and customer service problems. - Providing customers with the...