Customer Service Assistance

5 months ago


Petaling Jaya, Malaysia EMA GLOBAL Assistance Sdn Bhd Full time

Coordinate and oversee aeromedical transport cases independently from start to end.
- Be the first point of contact for our clients who require medical or travel assistance.
- Be responsible for your allocated cases within the working hours and be responsible in managing the task.
- Able to coordinate and access medical claims proactively, report analysis and offer recommendation on the eligibility of claim for the continuation or completion of the service delivery.
- Go the extra miles based on the company’s standard. Provide excellent service and product
- knowledge in building skills.
- Able to multi-task and support other departments. Teamwork mentality.
- Greet every customer with energy and enthusiasm.
- Perform 3 important qualities: - Professionalism, patience and ‘people-first attitude.



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