Customer Service Assistance Coordinator

5 months ago


Petaling Jaya, Malaysia Hunters International Sdn Bhd Full time

**About the Company**

Our client is a leading assistance and care company with annual revenues exceeding 1.7 Bn Euros in 2019. Serving as a gateway to over 750,000 professional service providers coordinated through three international hubs and covering over 200 countries and territories worldwide, our South East Asia delivery platform based in Bangkok enables our customers in the region to access care services anywhere, anytime.

**Responsibilities**:
As the first point of contact to our customers, you are required to have an excellent communication and coordination skills to analyze, plan, communicate, execute and monitor the assistance required by our customers.
- Proper use of the case management system to record down case activities and plan new tasks
- Provide quality assistance solution to our customers
- Able to work on a rotating shift basis, and to ensure prompt case handling with proper handover to the next person in the upcoming shift.

**Job Requirements**
- **Able to work in 24/7 rotational shifts.**:

- Relevant insurance and contact center (BPO) experience is preferred.
- Experienced in customer service, assistance, insurance, or medical industry. **Medical industry will be an advantage.**:

- Excellent written and spoken **English**.
- Pragmatic approach to problem solving.
- Work well under pressure with good time management skill.
- Discernment and the ability to assess a situation objectively.
- Attention to detail with excellent numeracy and literacy.

**Benefits**
- **Hybrid working mode (work from home + work in office)**

**Remuneration**
- RM 3,000 to RM 3,800

**Job Types**: Full-time, Permanent

**Salary**: RM3,000.00 - RM3,800.00 per month

Schedule:

- Rotational shift

Supplemental pay types:

- Overtime pay

**Experience**:

- Customer Service (call center): 1 year (required)

**Language**:

- English and Bahasa Malaysia (required)



  • Petaling Jaya, Malaysia Asia Assistance Network (M) Sdn Bhd Full time

    **ABOUT THE COMPANY**: Located in the heart of Petaling Jaya, Malaysia, **Asia Assistance Network (M) Sdn. Bhd.** has emerged as Malaysia’s leading assistance service provider and third party administrator as well as earned a global reputation as Asia’s top medical assistance provider. Founded in 1998, we are based in Petaling Jaya, Malaysia with offices...


  • Petaling Jaya, Malaysia Asia Assistance Network (M) Sdn Bhd Full time

    **ABOUT THE COMPANY**: Located in the heart of Petaling Jaya, Malaysia, **Asia Assistance Network (M) Sdn. Bhd.** has emerged as Malaysia’s leading assistance service provider and third party administrator as well as earned a global reputation as Asia’s top medical assistance provider. Founded in 1998, we are based in Petaling Jaya, Malaysia with offices...


  • Petaling Jaya, Malaysia EMA GLOBAL Assistance Sdn Bhd Full time

    Coordinate and oversee aeromedical transport cases independently from start to end. - Be the first point of contact for our clients who require medical or travel assistance. - Be responsible for your allocated cases within the working hours and be responsible in managing the task. - Able to coordinate and access medical claims proactively, report analysis...


  • Petaling Jaya, Malaysia EMA GLOBAL Assistance Sdn Bhd Full time

    The Case Coordinator is primarily responsible for coordinating and arranging transport plans for patients through liaising with various stakeholders, such as the patient's family members, doctors, hospitals, and the aviation teams. The Case Coordinator is expected to facilitate the smooth execution of a case by performing a range of operational and...


  • Subang Jaya, Malaysia Customer Service Centre Full time

    **Job Description岗位职责:** - 负责客户在线咨询答疑,针对客户咨询需求,提供有效解答 - 与有关部门保持良好的沟通与合作 - 在客户服务和准确信息方面超越客户的期望。 - 团队合作以实现所需的 KPI 元素和 SLA **入职要求:** -...


  • Petaling Jaya, Malaysia EMA GLOBAL Assistance Sdn Bhd Full time

    **Responsibilities**: - Coordinate and oversee aeromedical transport cases independently from start to end. - Be the first point of contact for our clients who require medical or travel assistance. - Be responsible for your allocated cases within the working hours and be responsible in managing the task. - Able to coordinate and access medical claims...


  • Petaling Jaya, Malaysia Asia Assistance Network (M) Sdn Bhd Full time

    **ABOUT THE COMPANY**: Located in the heart of Petaling Jaya, Malaysia, **Asia Assistance Network (M) Sdn. Bhd.** has emerged as Malaysia’s leading assistance service provider and third party administrator as well as earned a global reputation as Asia’s top medical assistance provider. Founded in 1998, we are based in Petaling Jaya, Malaysia with offices...

  • Nurse Coordinator

    5 months ago


    Petaling Jaya, Malaysia Asia Assistance Network(M) Sdn Bhd Full time

    **ABOUT THE COMPANY**: Located in the heart of Petaling Jaya, Malaysia, **Asia Assistance Network (M) Sdn. Bhd.** has emerged as Malaysia’s leading assistance service provider and third party administrator as well as earned a global reputation as Asia’s top medical assistance provider. Founded in 1998, we are based in Petaling Jaya, Malaysia with offices...


  • Petaling Jaya, Malaysia Phili-Orient Logistics (M) Sdn Bhd Full time

    **Job description**: - Handle daily operations for both export and import airfreight shipments. - Verification of the completeness and accuracy of all forwarding document - Coordinate the routing of import and export with local and oversea agents. - Liaise with clients and agents with proper HS Codes and duty/tax amount. - Track and trace shipments and...


  • Petaling Jaya, Malaysia Hectadata sdn bhd Full time

    About Us: Europ Assistance is a leading assistance and care company with annual revenues exceeding 1.7 billion Euros in 2019. We serve as a gateway to over 750,000 professional service providers, coordinated through three international hubs, and covering over 200 countries and territories worldwide. With our South East Asia delivery platform based in...


  • Petaling Jaya, Malaysia Primer Kenrich Sdn Bhd Full time

    __ We are seeking a skilled and dedicated Customer Service Assistant to join our dynamic team. As a Customer Service Assistant, you will be responsible for providing exceptional service and support to our valued customers. This position requires strong communication skills, a passion for fashion, and a commitment to delivering an outstanding customer...


  • Petaling Jaya, Malaysia PPB Property Development Sdn Bhd Full time

    _ **Responsibilities**:_ Incumbent performs her duties and responsibilities in support of the Centre Manager by providing helpful information, answering question and responding to complaints from customer. At the same time, assisting marketing department to ensure the smooth of event and activities. **Description** - To assist in sourcing quotations. - To...


  • Petaling Jaya, Malaysia PPB Property Development Sdn Bhd Full time

    _ **Responsibilities**:_ Incumbent performs her duties and responsibilities in support of the Centre Manager by providing helpful information, answering question and responding to complaints from customer. At the same time, assisting marketing department to ensure the smooth of event and activities. **Description** - To assist in sourcing quotations. - To...


  • Petaling Jaya, Malaysia VNA ENGINEERING SDN BHD Full time

    **Responsibilities for Service Coordinator** - The coordinator must handling incoming and outgoing instruments with proper registration and documentation. - Create and maintain a database of clients and client needs - To update daily lab activities such as job completion, and pending items. - Assess client issues and provide recommendations to fix...

  • Customer Service

    5 months ago


    Petaling Jaya, Malaysia Across Asia Assist (M) Sdn Bhd Full time

    Greeting from Across Asia Assist ! We are in a niche industry that gives you the opportunity to handle assistance cases and communicate with partners worldwide. **Job Purpose**: With knowledge of clients’ products, services and policies, you are responsible to assist customers with inquiries and request for assistance. We will provide trainings, tools,...

  • Customer Service

    5 months ago


    Petaling Jaya, Malaysia Across Asia Assist (M) Sdn Bhd Full time

    Greeting from Across Asia Assist ! We are in a niche industry that gives you the opportunity to handle assistance cases and communicate with partners worldwide. **Job Purpose**: With knowledge of clients’ products, services and policies, you are responsible to assist customers with inquiries and request for assistance. We will provide trainings, tools,...

  • Customer Support

    5 months ago


    Petaling Jaya, Malaysia FUJIFILM Business Innovation Malaysia Sdn. Bhd. Full time

    **RESPONSIBILITIES AND TASKS** - Coordinate the creation, control, distribution and support of all customer license requests to meet field operational requirements - Coordinate the receipt of evidence for license renewals and upgrades. - Ensure availability of licensing service meets field operational requirements. - Maintain databases for all licensed...


  • Petaling Jaya, Malaysia Abbott Laboratories Full time

    **MAIN PURPOSE OF ROLE** - Responsible for the day to day consignment operations of a customer service and strive for Total Customer Satisfaction (TCS) by resolving internal and external customer inquiries and serve as the primary link between the company, distributor and customers. Responsibilities include processing and monitoring to ensure that...


  • Petaling Jaya, Malaysia Abbott Laboratories Full time

    **PRIMARY FUNCTION** Responsible for end to end order customer fullfillment from consolidating and placing orders to source DC, tracking and following up of shipment and timely billing to customer. Coordinate instrument shipment for placements and to ensure timely installation. **MAIN RESPONSIBILITIES** - Consolidate orders to place with source DC...


  • Petaling Jaya, Malaysia TechnoMech (M) Sdn Bhd Full time

    CUSTOMER SERVICE ASSISTANTTECHNO MECH (M) SDN BHD4.5-6 reviewsPetaling Jaya, SelangorCustomer Service - Call Centre (Call Centre & Customer Service)Contract/TempRM 2,100 - RM 2,300 per monthPosted 30d+ agoMore jobs from this company As a Customer Service - Call Centre Assistant, you must act as a liaison, provide product/services information, and resolve...