Call Centre Customer Service Officer

1 week ago

Petaling Jaya, Malaysia Asia Assistance Network (M) Sdn Bhd Full time

**ABOUT THE COMPANY**:
Located in the heart of Petaling Jaya, Malaysia, **Asia Assistance Network (M) Sdn. Bhd.** has emerged as Malaysia’s leading assistance service provider and third party administrator as well as earned a global reputation as Asia’s top medical assistance provider. Founded in 1998, we are based in Petaling Jaya, Malaysia with offices all over Asia.

Working primarily with corporations and insurance companies, **Asia Assistance** ensures that our members and clients promptly receive the best quality of care available, no matter where they are.

We operate 24/7 to be there for our corporate and individual members around the globe, through our regional presence and our global network of independent assistance companies. With more than a decade of experience, we have what it takes to provide our members and clients with an absolute peace of mind.

**What a typical day looks like**:

- Act as the first point of contact for the members, clients, and service providers.
- Ensure all the calls answered within the agreed SLA from client and to offer the appropriate assistance.
- Ensure diligent follow up of pending information and fulfil promises made to customers.
- Complete call logs for record purposes.

**The experience we’re looking to add to our team**:

- Minimum SPM/Diploma holder with at least 1-2 years of related working experience.
- **Experienced working in a call center environment.**:

- Strong phone contact handling skills and active listening.
- Shift work - Morning / Noon / Night shift
- Rotational Rest Day and Off Day.

**What we provide**:

- Basic salary.
- Shift allowance for each shift assigned.
- Off day / Rest day Allowance.
- Public Holiday Allowance.
- Annual leave.
- Medical insurance.

**Job Types**: Full-time, Permanent

**Benefits**:

- Health insurance
- Maternity leave
- Parental leave
- Professional development

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Petaling Jaya: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Call Center: 1 year (required)

Shift availability:

- Day Shift (required)
- Night Shift (required)
- Overnight Shift (required)

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