Customer Service Officer
2 days ago
Customer Service Officer / Call Centre Officer
Working Location: One Powerhouse (Bandar Utama)
Working Hours: 10am - 6pm
Working Days: 5days work 2days shift leave
Salary Range: RM2500 - RM3200 (Basic + KPI)
Responsible
- Attend to customers’ enquiries on products and services, and offer alternatives solutions to fulfil customer needs, ensuring total customer satisfaction.
- Addressing disciplinary and performance problems according to company policy.
- Provides continual evaluation of processes and procedures to improve area operations, efficiency and service to both internal and external customers.
- Make customer visits and quality traces periodically and take customers' feedback into account during routine practices.
- Deliberate with customers or supervising personnel in order to address questions, problems, and special requests for orders and actual delivery statuses.
- Gather feedback from customers, observe operational issues report promptly to supervisor.
- Must demonstrate high degree of integrity and confidentiality, maintain confidentiality of customer information at all times.
Requirement
- Required language(s): English, Bahasa Malaysia
- Full Training Provided
- Passionate about improving customer satisfaction and good communication skill
- Fresh graduates are welcomed
- Stress tolerance and ability to work under pressured environment.
- Able to work on public holidays and weekends
**Benefit**
- Annual Leave and Public Holiday observe (Selangor State Public Holiday Day)
- Medical Benefits & Medical Claim
- EPF/SOCSO/EIS contribution
- Training will be provided
- Nearby Public Transport
**Salary**: RM2,500.00 - RM3,200.00 per month
Schedule:
- Day shift
Ability to commute/relocate:
- Petaling Jaya: Reliably commute or planning to relocate before starting work (required)
**Education**:
- STM/STPM (preferred)
**Experience**:
- Customer Care Specialist: 1 year (preferred)
**Language**:
- Mandarin (preferred)
- Bahasa (preferred)
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