Nurse Coordinator-call Centre

5 months ago


Petaling Jaya, Malaysia JP infotech Full time

Experience:Min 4 Years in Nurse Coordinator call centre

Shift: permanent/Rotational Shift

Role:
Able to work shift, primarily afternoon and Night shift. Morning shift must be able to handle the assistance cases, coordinate and attend relevant meetings engagements with key stakeholders. - Must be able to work independently and as a team. - To coach, train and guide agents on medical assistance.
- Responsible to handle inbound activities
- o Facilitate the medical arrangements for the customers in Australia in any clinic and/or hospital. o Facilitate flight bookings and/or any other services per the request ofentity on behalf of their client
- Responsible to assist in Medial Assistance.
- Record case activities in company case management system.
- Provide quality assistance solutions for customers.
- Assist daily operation in medical cases which require clinical knowledge.
- Active engagement with oversea medical team to meet desirable result.
- Arrange medical needs targeting customer requirements.
- Continuous customer support throughout the journey.
- Ensure task assigned including general or medical assistance are met within agreed service level.
- Advise customers of other travel coverages as and when required.

**Job Type**: Contract
Contract length: 6 months

Pay: Up to RM5,000.00 per month

**Experience**:

- Nurse coordinator call centre: 4 years (required)


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