Call Centre Operator

2 weeks ago

Petaling Jaya, Malaysia Agensi Pekerjaan The Recruiter Sdn Bhd Full time

Our client is a well-established call centre service provider professionally providing business process outsourcing services to different industry segments. They are now seeking for the right talents to join their call centre support team due to business expansion.

**JOB RESPONSIBILITIES**:

- To provide a high level of customer service experience when attending to customers' request, inquiries and complaints within the turn-around-time.
- To provide first call resolution in an effective and timely manner.
- To handle customer inquiries in an efficient, courteous and professional manner.
- Able to work both independently in a team environment by supporting team members in the absence on customer follow up
- Customer oriented with strong interpersonal skills and the ability to communicate effectively with customers

**JOB REQUIREMENT**
- Minimum of Sijil Pelajaran Malaysia (SPM) with one (1) year of working experience in Customer service/ Call centre.
- A self-starter who is able to work independently with mínimal supervision
- Willing to work in a 24 hrs x 7 days shift work (including weekends and public holidays) by rotation schedule ( with day and night shift allowances )
- 6 days work with 1 day off in a week
- Have excellent communication in Mandarin, English and Bahasa Malaysia.

Pay: RM1,800.00 - RM2,300.00 per month

**Benefits**:

- Free parking
- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift
- Weekend jobs

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Petaling Jaya: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer Service: 1 year (preferred)

Shift availability:

- Night Shift (required)

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