Customer Services
5 months ago
**Responsibilities**:
- Answering phones from customers professionally and responding to customer inquiries and complaints.
- Take down customers' details, diagnose vehicle condition then arrange necessary service to assist the customers.
- Handling and resolving customer complaints regarding customer service problems.
- Completing call notes and call reports as necessary and updating them in the CRM.
- Providing customers with the organization's service and product information.
- Identifying, escalating priority issues and reporting to the high-level management.
- Transfer the inbound calls to the appropriate department.
- Other duties as assigned.
**Requirements**:
- Experience in dealing with the public.
- Excellent communication skills, including verbal with proper grammar.
- Ability to work with others in a close manner.
- Good computer skills, multi-tasking skills.
- Able to react effectively and calmly in emergencies.
- Able to maintain customer confidentiality.
Morning Shift 10:00 am - 7.30 pm
Afternoon Shift 2:00 pm - 11.30 pm
Night Shift 11.30 pm - 9.00 am
**Salary**: RM2,500.00 - RM3,500.00 per month
Schedule:
- Evening shift
- Rotational shift
**Education**:
- STM/STPM (preferred)
**Experience**:
- Call Centre: 1 year (preferred)
**Language**:
- Mandarin (preferred)
- Bahasa Malaysia (preferred)
- English (preferred)
-
Contact Centre Service Agent
5 months ago
Petaling Jaya, Malaysia R LOGIC CUSTOMER CARE SERVICES SDN BHD Full timeAnswers inbound calls/chats and makes outbound calls, as necessary - Evaluate problems and complaints of the callers and provide proper solutions to them - Respond to the needs of customers and provide personalized service - Provide information on the company’s products or services and generate interest in the offer - Upsell products and services -...
-
Contact Centre Service Agent
5 months ago
Petaling Jaya, Malaysia R LOGIC CUSTOMER CARE SERVICES SDN BHD Full timeAnswers inbound calls/chats and makes outbound calls, as necessary - Evaluate problems and complaints of the callers and provide proper solutions to them - Respond to the needs of customers and provide personalized service - Provide information on the company’s products or services and generate interest in the offer - Upsell products and services -...
-
Contact Centre Service Agent
5 months ago
Petaling Jaya, Malaysia R LOGIC CUSTOMER CARE SERVICES SDN BHD Full timeAnswers inbound calls/chats and makes outbound calls, as necessary - Evaluate problems and complaints of the callers and provide proper solutions to them - Respond to the needs of customers and provide personalized service - Provide information on the company’s products or services and generate interest in the offer - Upsell products and services -...
-
Cantonese Customer Service
5 months ago
Subang Jaya, Malaysia Customer Service Centre Full time**Job Description岗位职责:** - 负责客户在线咨询答疑,针对客户咨询需求,提供有效解答 - 与有关部门保持良好的沟通与合作 - 在客户服务和准确信息方面超越客户的期望。 - 团队合作以实现所需的 KPI 元素和 SLA **入职要求:** -...
-
Customer Service
5 months ago
Petaling Jaya, Malaysia Talent Houz Consulting & Services Full time**Position Title: Customer Support Executive III** **Industry: Airlines/Aviation** **Location: Petaling Jaya** **Responsibilities**: - Key account for assigned customers - Manage customers' account - Provide reliable information to customers - Monitoring Turn Around Time (TAT) and On Time Delivery (OTD) as per customer contracted TAT - In case of...
-
Customer Service Officer
5 months ago
Petaling Jaya, Malaysia SEMS Services Sdn Bhd Full timeResponsibilities: - Deliver excellent face-to-face customer service. - Ability to communicate effectively with customers and among colleagues. - Provide excellent frontline service with professionalism. **Requirements**: - Share a positive attitude with fellow colleagues. - Fresh graduates/Entry level applicants are encouraged to apply. - Friendly and...
-
Customer Service Officer
5 months ago
Petaling Jaya, Malaysia MLS Med Services Sdn Bhd Full timeMLS represents global healthcare medical manufacturers in their product distribution to healthcare institutions, hospitals, and clinics. This encompasses warehousing; delivery; customer service; logistics support such as inventory planning; invoicing and post-sales activities such as technical support. Some of our key expertise include managing high mix low...
-
(3 Months Temporary) Telesales Customer Service
5 months ago
Petaling Jaya, Malaysia Staffing Services Full time**Our client is a fast growing online & offline company with business focus in EV industry** **Roles**: - Handle incoming calls from customers including inquiries, complaints & sales queries. - Address customer inquiries & provide appropriate solutions. - Assist customers in understanding product features, pricing & benefits to facilitate sales...
-
Loyalty Customer Service Administration Executive
5 months ago
Petaling Jaya, Malaysia Chrisjac Recruitment Services Full time**Position: Loyalty Customer Service Administration Executive.**: - **Salary: RM 3000-3500.**: - **Location: PJ Industrial Area, Section 51, off Jalan Templer,Petaling Jaya.** This is a full time permanent position based at their corporate office in Section 51, Petaling Jaya. Working hours are from 9.00am-6.00 pm Monday to Friday. **About the job** As...
-
Sales Admin Customer Service
4 months ago
Petaling Jaya, Malaysia Wecare Mobile Services Sdn Bhd Full timeMaintain a positive, empathetic, and professional attitude toward customers at all times. 1) Acknowledging and resolving customer complaints, providing feedback on the efficiency of the customer service process. You are also required to send condolence stand to the funeral if needed. 2) Perform front desk, attending customer inquiry, prepare quotation,...
-
Executive, Customer Service
5 months ago
Petaling Jaya, Malaysia XOX Management Services Sdn Bhd Full time**JOB SUMMARY** We are looking for Retail Customer Service to provide excellent customer service and meet sales target for our Telco retails. **JOB RESPONSIBILITIES** 1. Assist walk-in customers, present, and promote XOX products and services to existing and prospective customers. 2. To provide good customer service to the customers by being proactive to...
-
Banking Customer Service Representative
5 months ago
Petaling Jaya, Malaysia Brandt Business Services Sdn Bhd Full time_**Job Summary**:_ - Providing accurate information and resolving customer issues related to digital banking products and services. - Maintaining a high level of product knowledge to effectively support customer need - Ensuring timely and accurate documentation of all customer interactions in the company's CRM system. - To meet the Key Performance Indicator...
-
Customer Service Representative
5 months ago
Petaling Jaya, Malaysia Brandt Business Services Sdn Bhd Full timeResponsibilities - Support both front and back office operations. - Keep track of received data and source documents - Contact preparer of source documents to resolve questions, inconsistencies, missing data, etc. - Sort and prepares documents for imaging - Correct captured data accurately in a pre-determined data entry system - Manage processed and...
-
Customer Service Representative
5 months ago
Petaling Jaya, Malaysia Brandt Business Services Sdn Bhd Full timeResponsibilities - Support both front and back office operations. - Keep track of received data and source documents - Contact preparer of source documents to resolve questions, inconsistencies, missing data, etc. - Sort and prepares documents for imaging - Correct captured data accurately in a pre-determined data entry system - Manage processed and...
-
[mandarin Speaker} Customer Service Representative
5 months ago
Petaling Jaya, Malaysia Brandt Business Services Sdn Bhd Full timeResponsibilities - Support both front and back office operations. - Keep track of received data and source documents - Contact preparer of source documents to resolve questions, inconsistencies, missing data, etc. - Sort and prepares documents for imaging - Correct captured data accurately in a pre-determined data entry system - Manage processed and...
-
Customer Service
5 months ago
Subang Jaya, Malaysia Lifework HR Services Sdn Bhd Full time**Customer Service Support (Junior/ Entry level)** **Great career development with international fulfillment company** **Responsible**: - Initiate outbound calls to existing sellers to confirm orders. - Provide exceptional customer service by addressing seller inquiries and concerns. - Ensure adequacy of sales-related resources or materials. Inform clients...
-
Customer Service
5 months ago
Petaling Jaya, Malaysia Nuetra Sdn Bhd Full timeJoin our team as a Customer Service Executive focused on driving repeat sales and ensuring exceptional customer satisfaction. In this role, you'll be instrumental in nurturing existing customer relationships, identifying opportunities for upselling, and providing top-notch service that keeps clients coming back for more. Responsibilities: Initiate proactive...
-
Customer Service
7 months ago
Petaling Jaya, Malaysia Blue Solutions Sdn Bhd Full time**Job Highlights** - Allowances & commissions - Strategic Work Location Able to communicate well with customer and receive inbound and outbound calls and alias with internal support and engineer to provide best service and support to customers. **Key Accountabilities** - Maintaining a positive, empathetic, and professional attitude toward customers at all...
-
Customer-service
5 months ago
Petaling Jaya, Malaysia JOEL & CO Full time**Job description and Job Responsibility**: - Escalating queries and concerns raised by customers - Responding promptly to customer inquiries and answering general customer questions about the company’s products - Troubleshoot common issues with a service - Assisting customers with service inquiries, ensuring a positive service experience and customer...
-
Customer Service Executive
5 months ago
Petaling Jaya, Malaysia Hisense (Malaysia) Sdn Bhd Full time**Duties & Responsibilities** 1. Developing and sustaining solid relationship with service providers to bring the best customer experiences. 2. Manage all escalations from service providers. 3. Provide support and guidance to service providers ensuring business continuity. 4. Monitor and provide improvement on turn-around time of repair works. 5. Work...