[mandarin Speaker} Customer Service Representative
7 months ago
Responsibilities
- Support both front and back office operations.
- Keep track of received data and source documents
- Contact preparer of source documents to resolve questions, inconsistencies,
missing data, etc.
- Sort and prepares documents for imaging
- Correct captured data accurately in a pre-determined data entry system
- Manage processed and unprocessed documents
- Maintain an effective and efficient records management system
- Generate reports and responds to inquiries related to entered data upon
request
- Process various forms
- Protect customer information
- Maintain operations by following policies and procedures
- Perform other duties as assigned by Team Leader and Supervisors.
- Provide and maintain the high standard of customer service to program
members.
- Ensure that member enquiries are responded to and actioned promptly
- Responsible for actioning redemption requests via the Matrix CRM system and
managing member information through the member database
- Document and track issues that require additional technical resource support
and follow through on any unresolved enquiries within promised time frames
- Ensure all documentation required by other departments to service member’s
request is completed promptly and in accordance to the operations procedures
- Resolve difficult customer issues that arise or escalate complaints to the Team
Leader
- Coach and educate Members on the value-add products, such as overall
benefits of the program
- Complete general administration tasks and follow-up on customer enquiries
- Attend informational program overviews as required
- Maintain compliance of monitoring guidelines
Job Requirement:
- Preferably at least 1 year of related working experience.
- Preferably Executive specializing in Customer Service or equivalent.
- Required spoken language(s): English/Basic Mandarin
- Required written language(s): English/Basic Mandarin
- **Interested please WhatsApp with your updated resume at 60127295289 (Syazlan)**_
**Job Type**: Contract
Contract length: 12 months
**Salary**: RM3,500.00 - RM3,900.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
- Fixed shift
Supplemental pay types:
- Performance bonus
Application Question(s):
- What is your expected salary?
**Education**:
- STM/STPM (preferred)
**Experience**:
- Customer service: 1 year (preferred)
- Hospitality: 1 year (preferred)
**Language**:
- Mandarin (preferred)
Ability to Commute:
- Petaling Jaya (preferred)
Ability to Relocate:
- Petaling Jaya: Relocate before starting work (required)
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