[mandarin Speaker} Customer Service Representative

7 months ago


Petaling Jaya, Malaysia Brandt Business Services Sdn Bhd Full time

Responsibilities
- Support both front and back office operations.
- Keep track of received data and source documents
- Contact preparer of source documents to resolve questions, inconsistencies,

missing data, etc.
- Sort and prepares documents for imaging
- Correct captured data accurately in a pre-determined data entry system
- Manage processed and unprocessed documents
- Maintain an effective and efficient records management system
- Generate reports and responds to inquiries related to entered data upon

request
- Process various forms
- Protect customer information
- Maintain operations by following policies and procedures
- Perform other duties as assigned by Team Leader and Supervisors.
- Provide and maintain the high standard of customer service to program

members.
- Ensure that member enquiries are responded to and actioned promptly
- Responsible for actioning redemption requests via the Matrix CRM system and

managing member information through the member database
- Document and track issues that require additional technical resource support

and follow through on any unresolved enquiries within promised time frames
- Ensure all documentation required by other departments to service member’s

request is completed promptly and in accordance to the operations procedures
- Resolve difficult customer issues that arise or escalate complaints to the Team

Leader
- Coach and educate Members on the value-add products, such as overall

benefits of the program
- Complete general administration tasks and follow-up on customer enquiries
- Attend informational program overviews as required
- Maintain compliance of monitoring guidelines

Job Requirement:

- Preferably at least 1 year of related working experience.
- Preferably Executive specializing in Customer Service or equivalent.
- Required spoken language(s): English/Basic Mandarin
- Required written language(s): English/Basic Mandarin
- **Interested please WhatsApp with your updated resume at 60127295289 (Syazlan)**_

**Job Type**: Contract
Contract length: 12 months

**Salary**: RM3,500.00 - RM3,900.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Day shift
- Fixed shift

Supplemental pay types:

- Performance bonus

Application Question(s):

- What is your expected salary?

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Hospitality: 1 year (preferred)

**Language**:

- Mandarin (preferred)

Ability to Commute:

- Petaling Jaya (preferred)

Ability to Relocate:

- Petaling Jaya: Relocate before starting work (required)



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