Client Service Associate

3 weeks ago


Shah Alam, Malaysia Agensi Pekerjaan Skillset Sdn. Bhd. Full time

**Salary**: High Basic Salary + Allowance
**Location**: NU Tower Sentral
**Working Days**: 5 days, 2 days off
**Working Hours**: Rotational Shift
**Project**:Social Media

**REQUIREMENTS**:

- Atleast have **SPM certificate**:

- Diploma or Degree in any field
- **Malaysian**:

- Excellent in **Mandarin** (_Speak, Read, Write and Listening_)
- Age group: up to 45 years (if more than 45, can consider)
- Typing Speed**:40WPM**
- Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
- Manage customer escalations and ensure that these are answered, tracked, and escalated as required
- Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
- Ensure all SLAs are met accordingly
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
- Provide a high level of professionalism and competent customer service
- Able to communicate effectively with customers in a friendly and polite manner following the processes
- Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language

**Job Types**: Full-time, Permanent, Fresh graduate

Pay: Up to RM5,500.00 per month

**Benefits**:

- Additional leave
- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Supplemental pay types:

- Attendance bonus
- Performance bonus
- Tips

**Language**:

- Mandarin (preferred)


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