Client Service Specialist
6 months ago
**Responsibilities**:
- Prepare documentation, AirWay Bil / Bill of Lading
- Track and trace cargo as necessary to ensure proper movement and delivery.
- Provide accounting department with proper and correct billing information.
- Communicate with customers regarding disposition of Freight (i.e. tracking & tracing, routing & dispatching, and rate quotations).
- Communicate with vendors/suppliers regarding shipment dispatch, routing, pricing, and rates.
- Communicate closely with Sales department to make sure proper SOP with selling & cost for arrange the shipment
- Communicate & correspond with branches, Network office and agents for customer satisfaction, and ensure excellent service execution.
- Seek the most profitable mode of shipment, meet customer’s requirement for the movement of freight.
- Maintaining customers focus on all times and answering to customer’s enquiries using the standard guidelines.
- Taking ownership of complaint and queries and proactively following through to resolution.
- Ensuring that all customers’ queries are well-investigated and resolved, and escalating queries if appropriate to supervisor.
- Perform various customer service activities, including upselling and handling new & existing accounts.
- Handle client problems, answer general inquiries and complaints.
- Act as a liaison between clients and operations & other departments to ensure efficient service levels are delivered to the clients.
- To check & raise invoices as per company objectives and ensure the same is delivered to the correct person within the delivery deadlines agreed.
- Identifying and escalating consistent or recurring problems with the systems functionality.
- Assisting management and Team Manger with any assigned special projects and providing backup to the team manager when required
- Additional duties as assigned.
**Other Skills and Abilities**:
- Knowledge of the Import/Export industry preferred.
- Interpersonal skills necessary to communicate (verbally and intuitively) effectively with both customers and internal personnel.
- The ability to work in a fast-paced environment.
- Must be career-oriented, hard-working, quick learner and have excellent recall for past events/situations/numbers.
- Strong knowledge of personal computers
**Education and Experience**:
- High School Diploma or GED required.
- Minimum 6 years related experience.
- Minimum 3 years industry experience preferred.
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