Customer Service Officer

2 weeks ago

Petaling Jaya, Malaysia IKEA Full time

**Company description**
**_
GREAT place for shopping, leisure and meetings for my family and friends; with a GOOD MIX of retail offering that making every wishes AFFORDABLE._**

Located at the heart of the upmarket and affluent Damansara neigbourhood, IPC Shopping Centre attracts a sophisticated customer profile and adjoins IKEA Damansara, one of the most successful stores in the IKEA family that ranks in the top 10 worldwide for footfall. We are one of the first to many shopping centres under Ikano Centre’s portfolio across the Southeast Asian region.

IPC Shopping Centre is a family-friendly shopping destination that is more than just shopping. It is So Much More as there are more than just transactional experience. IPC is a place where people want to return to, over and over again. In IPC Shopping Centre, we strive to bring bright smiles and laughter to our shoppers.

**About the job**

In this role, you are having an ambition for the Meeting Place to grow and flourish, creates and implements long-term strategic plans, while managing day-to-day relationship with partners. The role supports the Tenant Management Manager towards identification and implementation of new business opportunities, securing sustainable sales growth as well as building long-term relationships with tenants in an ever-changing environment

**Job description**
- To man the i-counter and assisting customers with enquiries and provide accurate information as well as activities happening in the centre.
- To manage and monitor all Family Friendly Services e.g. maintain the hygiene of, Power Scooter, Wheelchair, Baby stroller, etc.
- To ensure that all customer / tenant complaint is addressed to relevant department. Follow up on feedback forms and response.
- To be the main liaison between tenants and the management on daily operational matters.
- Daily rounding of the Shopping Centre to ensure the common area and the facilities e.g. Family Rooms, Playland and Funland are in good condition and well maintained.
- Distribute management correspondence / circular / information to tenant.
- To record lost and found items in the centre, send to Security if not claimed at end of business day.
- Respond to injuries and accidents in the centre, escalate to Duty Manager if not able to handle.
- Making general announcement over the public announcement system.
- Interacting with customers and attending to their queries and feedback
- Manage redemption of Gift with Purchase (GWP), birthday gifts, e-vouchers, rewards and etc.
- Daily stock and inventory check of all premiums.
- Recommend, promote and educate customers on the benefits of loyalty program to meet customers’ needs and objectives.
- Support day-to-day operations & administration of all loyalty programs through the CRM system.
- Manage loyalty membership programs, promotional campaigns, activities, inventory allocation and tracking of reward redemption.

**Qualification**
- Minimum of SPM and above.
- Able to communicate in English and Bahasa Malaysia. Speaking any other additional language is an advantage.
- Experience in customer relation / tele-marketing / front desk / other related field.
- Strong interpersonal skills.
- Must be a team player, pleasant personality and a people person.
- Able to work on shift, weekend and public holidays.

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