Customer Service Officer

6 months ago

Petaling Jaya, Malaysia Beckman Coulter Diagnostics Full time

At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.

The Customer Service officer for Beckman Coulter Diagnostics is responsible for processing customers’ orders, arranging shipment to customers, providing and maintaining a quality Customer Service and the best Company Image and conform to Company's policies and procedures as well as Government's rules and regulations.

This position is part of the

You will be a part of the Customer Administrative Services team and report to the CAS Supervisor responsible for managing the customer services activities. If you thrive in a, fast paced and supporting role and want to work to build a world-class customer service organization—read on.

**In this role, you will have the opportunity to**:

- Manage and process customer orders into Oracle
- Liaise with warehouse for pick/pack and arrange delivery based on customer request
- Monitor backlog and follow up outstanding goods or matters from the related parties ensuring the completion of order shipment within the contractual time frame
- Returns/Instrument movements
- Maintain communication with customers

**The essential requirements of the job include**
- University Graduate in relevant studies
- At least 2 years customer service, order management experience in a similar setting

**It would be a plus if you also possess previous experience in**:

- Oracle ERP

At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part of the time at the Company location identified above and part of the time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

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