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Contact Centre Service Agent
2 weeks ago
Answers inbound calls/chats and makes outbound calls, as necessary
- Evaluate problems and complaints of the callers and provide proper solutions to them
- Respond to the needs of customers and provide personalized service
- Provide information on the company’s products or services and generate interest in the offer
- Upsell products and services
- Research needed information using available resources
- Route calls to other team members whenever needed
- Make relevant notes from customer interactions
- Identify any issues that customers might be struggling with
- Report on customer feedback
- Complete call logs and reports
- Manage & update customer databases
- Follow-up on customer calls
- Boost customer loyalty by offering a proper experience over the phone.
- Complete work with some degree of supervision.
- Sales experiences will add advantages.
- Able to speak Bahasa Indonesia will be an added advantage.
**Job Types**: Full-time, Permanent
Pay: RM3,000.00 - RM3,500.00 per month
**Benefits**:
- Free parking
- Maternity leave
Schedule:
- Monday to Friday
Supplemental pay types:
- Overtime pay
- Yearly bonus
Application Question(s):
- Have you worked as a Call Centre before?
- What's your expected monthly basic salary?
- How many years' experience do you have as a Call Centre Role?
**Education**:
- Diploma/Advanced Diploma (preferred)
**Experience**:
- Customer service: 1 year (preferred)
**Language**:
- Indonesian and English (preferred)
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