Customer Care Centre Agent
6 days ago
Company Description
**About Ikano Retail**
Ikano Retail is one of 12 IKEA franchisees. Through our omnichannel experience we create a better everyday life in Singapore, Malaysia, Thailand, Mexico and the Philippines, offering well-designed, functional home furnishing products at prices so low that as many people as possible are able to afford them. Our Ikano Centres, anchored by IKEA, are retail destinations at the heart of our communities. We also invest in real estate to develop places for people to live, work and play. We are the only franchisee owned by the family of Ingvar Kamprad, who founded IKEA in 1943.
**Job Description**:
**About the job**
We want to fill this position with a customer-focused enthusiast who can support us in securing the IKEA brand and our overall vision of “creating a better everyday life for the many people”.
- You will report to the Customer Contact Centre Team Leader, and will be responsible for providing an exceptional level of service to customers to support the IKEA stores in Malaysia and Singapore.
- You are expected to contribute positively to your individual development, as well as your fellow co-workers by engaging in best practice sharing, process improvements and customer focused solutions sharing.
- You will be expected to perform to the basic expectation of meeting your given metrics. In addition, you will be expected to adhere to your schedules where applicable, which can include working on public holidays and weekends on rotating shifts during our operating hours.
**This is a full-time role.**
**Qualifications**:
Fresh graduates are welcome to apply.
You share our belief that customer loyalty is a key to business success and are passionate about home furnishings and customer service.
You enjoy interacting with people, communicate well, and have the desire to improve the experience of our customers.
Good command of both English and Bahasa Malaysia. The ability to converse in Mandarin or Cantonese will be an added advantage.
Problem-solving, negotiation, and building trustful relationships come naturally to you.
You are also self-motivated, calm, empathetic, and customer focused.
Additional Information
-
Contact Centre Service Agent
5 days ago
Petaling Jaya, Malaysia R LOGIC CUSTOMER CARE SERVICES SDN BHD Full timeAnswers inbound calls/chats and makes outbound calls, as necessary - Evaluate problems and complaints of the callers and provide proper solutions to them - Respond to the needs of customers and provide personalized service - Provide information on the company’s products or services and generate interest in the offer - Upsell products and services -...
-
Customer Service Agent
2 days ago
Petaling Jaya, Malaysia Market Insights Full timeMonetise your evening. Be our PT call centre / customer service agent. Job : Gather feedback from customers on their recent purchase. This is NOT SALES post - so no selling is required. You will only be required to gather feedback from our customers & ask them about their recent purchase. Minimum - 15 Hours per week Time : Flexible depending on your...
-
Call Centre Agent
3 days ago
Petaling Jaya, Selangor, Malaysia Carsome - Penang (Perai) Inspection Centre Full timeJob Overview:Carsome Penang (Perai) Inspection Centre is seeking a Customer Service Executive to provide excellent customer service to our clients. The successful candidate will be responsible for handling customer inquiries, resolving issues and ensuring customer satisfaction.Key Responsibilities:To keep records of customer interactions and process customer...
-
Call Centre Agent
2 weeks ago
Petaling Jaya, Malaysia METRO ELDERCARE SDN BHD Full timeYour duties will include: Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Monitoring the work of individual...
-
Petaling Jaya, Selangor, Malaysia Ikano Bank AB Full timeFull-timeDepartment: Customer RelationsCompany DescriptionThe IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an ambitious...
-
Customer Service Officer
5 days ago
Petaling Jaya, Malaysia ONE MOBILE CARE SDN BHD Full timeCustomer Service Representative Samsung Authorized Service Center (One Mobile Care SDN BHD) Sunway Pyramid, Subang Jaya PJ Responsibilities. '¢ Handle issues regarding client complaints and other matters. '¢ Works with supervisors in other departments on updating information and procedures '¢ Handle customer inquiries and feedback. '¢ Provide accurate,...
-
Customer Services
1 week ago
Petaling Jaya, Malaysia Tan Chong Ekspres Auto Servis Sdn Bhd Full time**Responsibilities**: - Answering phones from customers professionally and responding to customer inquiries and complaints. - Take down customers' details, diagnose vehicle condition then arrange necessary service to assist the customers. - Handling and resolving customer complaints regarding customer service problems. - Completing call notes and call...
-
Daycare Teacher
7 days ago
Petaling Jaya, Malaysia KindyHaus Baby & Child Care Centre Full timeDaycare assistant needed in KindyHaus Baby & Child Care Centre. We are a nursery school and quality child care provider for children aged 2 months to 4 years old located at Petaling Jaya, Selangor. We are currently seeking for loving and passionate individuals to join our team. **Responsibilities and Duties** 1. To ensure health and safety of children are...
-
Nurse
5 days ago
Petaling Jaya, Malaysia Genesis Life Care Centre Full timeJob Requirements: - Characterizes with patience, love, caring attitude and empathy with elderly - Able to communicate in English but additional language is an advantage - Can adapt with shift environment. Day shift and Night shift (12 hours) - Able to multitask and communicate well with patients - Fresh graduates are encouraged to apply Job...
-
Dc Customer Service
7 days ago
Petaling Jaya, Malaysia ABX Express (M) Sdn Bhd Full time**DC Customer Service (AMCORP Trade Centre, PJ)** **Location: AMCORP Trade Centre, PJ** **JOB DESCRIPTIONS**: - Monitor High Value Shipment from shipment pickup until delivered - Packaging of goods for customers and arrange delivery of relevant - Maintaining customer’s satisfaction on ABX Express services - All other duties as assigned including doing...
-
Tenant Management Executive
2 days ago
Petaling Jaya, Malaysia IPC Shopping Centre Full timeCompany Description **_ GREAT place for shopping, leisure and meetings for my family and friends; with a GOOD MIX of retail offering that making every wishes AFFORDABLE._** Located at the heart of the upmarket and affluent Damansara neigbourhood, IPC Shopping Centre attracts a sophisticated customer profile and adjoins IKEA Damansara, one of the most...
-
Customer Contact Centre Agent, Ikea Malaysia
1 week ago
Petaling Jaya, Malaysia IKEA Full time**Company description** The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia, Thailand and Philippines - and have an ambitious expansion plan to bring...
-
Customer Contact Centre Agent, Ikea Malaysia
1 week ago
Petaling Jaya, Malaysia Ikano-Retail Full timeCompany Description The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia, Thailand and Philippines - and have an ambitious expansion plan to bring a...
-
Assistant Accounting Manager
2 weeks ago
Petaling Jaya, Malaysia IPC Shopping Centre Full timeCompany Description **_ GREAT place for shopping, leisure and meetings for my family and friends; with a GOOD MIX of retail offering that making every wishes AFFORDABLE._** Located at the heart of the upmarket and affluent Damansara neigbourhood, IPC Shopping Centre attracts a sophisticated customer profile and adjoins IKEA Damansara, one of the most...
-
Careers at Subang Jaya Medical Centre
6 hours ago
Subang Jaya, Selangor, Malaysia SJMC (SUBANG JAYA MEDICAL CENTRE) Full timeCompany OverviewSubang Jaya Medical Centre (SJMC) is a leading healthcare provider in Malaysia, committed to delivering exceptional patient care. Our team of dedicated professionals strives to provide the highest standards of medical services.
-
Customer Support Agent
2 weeks ago
Petaling Jaya, Malaysia ZOM-IN Full time**Get to know the Role**: - Own the customer issue resolution end-to-end; ensuring effective follow through and escalation to internal & external parties as necessary to resolve any issues from our customers **The day-to-day activities**: - Provide 1st level investigation and timely escalations as required to respective teams to ensure proper root cause...
-
Customer Care Executive
4 days ago
Petaling Jaya, Selangor, Malaysia UpgrowthHR Full timeThis job is a Customer Care Executive at Sunway Pyramid, where you'll help tenants with bookings and contracts. You might like this job because it offers a chance to solve problems and engage with diverse people while supporting a friendly teamWe are seeking a diligent Customer Care Executive to provide comprehensive administrative and coordination support...
-
Opening for Telesales Agent
6 days ago
Petaling Jaya, Malaysia Eteam Workforce Sdn. Bhd. (Malaysia) Full time**ROLE :TELESALES AGENT** - **Position**: **Telesales Agent - ( Malay and English )**: - **Working Location**: Petaling Jaya, 46100 Selangor, Malaysia - **Working Hours**: Shift A : 9am-6pm Shift B : 11am/ 12pm - 8pm/9pm ( Rotation Shift ) - **Working Days **:5.5 days a week (Monday - Sunday), Off Day: Based on schedule given - **Job type **:1 year...
-
Customer Care Analyst I
2 days ago
Petaling Jaya, Selangor, Malaysia Kimberly-Clark Corporation Full timeCustomer Care Analyst I - (Global Business Services)Apply locations Malaysia - Petaling Jaya time type Full time posted on Posted 25 Days Ago job requisition id 876233Job DescriptionCustomer Care Analyst I - (Global Business Services)Your JobYou're not the person who will settle for just any role. Neither are we. Because we're out to create Better Care for a...
-
Customer Care Analyst I
4 days ago
Petaling Jaya, Selangor, Malaysia Kimberly Clark Full timeCustomer Care Analyst I - (Global Business Services)Job DescriptionCustomer Care Analyst I - (Global Business Services)Your JobYou're not the person who will settle for just any role. Neither are we. Because we're out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you'll...