Customer Support Agent

**The day-to-day activities**: - Provide 1st level investigation and timely escalations as required to respective teams to ensure proper root cause analyses, speedy resolution and customer satisfaction - Be a fast learner to execute new processes related to product launches, tactical campaigns, systems enhancements, process automation or channel...

**Role: Customer Support-** **Customer Experience Agent** **Role Type: Initial 12 months and Extendable Contract** **Job Location**:First Avenue, Petaling Jaya, Selangor** **Job Description (JD)** - Provide quality customer support (24/7) through LiveChat and Digital channels for our customers. - Monitor various company communication channels including...

**Job Details** - Salary : Min RM 2,000 - RM 3,000 - Fixed Shift Allowance : RM500 - Contract : 1 year (view to extension based on performance) - Must be willing to work on 24-hour-rotation shift. **Responsibility** - Provide quality customer support (24/7) through LiveChat and Digital channels for our customers. - Monitor various company communication...

**Job Details** - Salary : Min RM 2,000 - RM 3,000 - Fixed Shift Allowance : RM500 - Contract : 1 year (view to extension based on performance) - Must be willing to work on 24-hour-rotation shift. **Responsibility** - Provide quality customer support (24/7) through LiveChat and Digital channels for our customers. - Monitor various company communication...

Key Responsibilities: - Troubleshooting: Provide first-level technical support to end-users, diagnosing and resolving hardware, software, and network-related issues. - Ticket Resolution: Prioritize and manage service tickets, ensuring accurate categorization, tracking, and timely resolution or escalation within defined SLAs. - Customer Service: Deliver...

**About Us** Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.my, helps millions find the insurance policy with the best value and highest coverage for them. Our core strengths are in navigating...

**Location**: - Symphony House, Ara Damansara, Petaling Jaya, Kuala Lumpur, Malaysia (just a 10-minute walk from LRT Ara Damansara Station) - FREE shuttle service from the LRT station to the office according to a set schedule **Job Scope**: - Provide timely and accurate responses to customers' general queries, complaints, and feedback - Assist customers...

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000...

Answers inbound calls/chats and makes outbound calls, as necessary - Evaluate problems and complaints of the callers and provide proper solutions to them - Respond to the needs of customers and provide personalized service - Provide information on the company’s products or services and generate interest in the offer - Upsell products and services -...

Customer Support Assistant Location: Kanthan (Chemor) Branch Job Scope - Attending to walk-in customers and phone inquiries in the branch; - Opening and maintaining customer accounts for all products & services; - Performing transactions for all products and services as per the Company’s Standard Operation Procedure (SOP); - Provide after-sales customer...

**ROLE :TELESALES AGENT** - **Position**: **Telesales Agent - ( Malay and English )**: - **Working Location**: Petaling Jaya, 46100 Selangor, Malaysia - **Working Hours**: Shift A : 9am-6pm Shift B : 11am/ 12pm - 8pm/9pm ( Rotation Shift ) - **Working Days **:5.5 days a week (Monday - Sunday), Off Day: Based on schedule given - **Job type **:1 year...

**ROLE :TELESALES AGENT** - **Position**: **Telesales Agent - ( Malay and Mandarin )**: - **Working Location**: Petaling Jaya, 46100 Selangor, Malaysia - **Working Hours**: Shift A : 9am-6pm Shift B : 11am/ 12pm - 8pm/9pm ( Rotation Shift ) - **Working Days **:5.5 days a week (Monday - Sunday), Off Day: Based on schedule given - **Job type **:1 year...

Answers inbound calls/chats and makes outbound calls, as necessary - Evaluate problems and complaints of the callers and provide proper solutions to them - Respond to the needs of customers and provide personalized service - Provide information on the company’s products or services and generate interest in the offer - Upsell products and services -...

Guest Service Agent A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall...

Ticket sales agents provide initial service to customers, sell travel tickets and fit the reservation offer to customers' queries and needs. It has overlapping missions, quality objectives and business purposes. It provides integration of our customer responsiveness, empowerment, planning, process focus, marketing and knowledge management we become less...

Answers inbound calls/chats and makes outbound calls, as necessary - Evaluate problems and complaints of the callers and provide proper solutions to them - Respond to the needs of customers and provide personalized service - Provide information on the company’s products or services and generate interest in the offer - Upsell products and services -...

**Job Details** - 2 Year(s) of Experience - Open for Fresh Graduates - PhD/Master's Degree/Bachelor's Degree/Diploma/Certificate - Others - Malaysian only - Face to Face / Video Call - Test / Assessment will be conducted **Job Requirement / Responsibility** **Responsibility**: 1. Provide quality customer support (24/7) through LiveChat and Digital channels...

Job Responsibilities - Troubleshooting and solving existing technical issues according to the timeline defined in SLA (Response time) - Guiding customers with Application functionalities -Technical Skills (SQL skills) to achieve zero repeat request. - Assisting the Project Team with resolving certain technical functions in a timely manner. -...

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. - It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030._ - And to get there, we need...

**Company Description** Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 18,000 trained professionals in a worldwide network of over 350 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and...