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Customer Support
2 weeks ago
**The day-to-day activities**:
- Provide 1st level investigation and timely escalations as required to respective teams to ensure proper root cause analyses, speedy resolution and customer satisfaction
- Be a fast learner to execute new processes related to product launches, tactical campaigns, systems enhancements, process automation or channel optimization projects.
- Perform ad-hoc tasks as required by the team to improve overall business such as market research, service quality audit, etc.
- Provide regular data analytics, project / issue reports to customer support team leads and Head of Customer Support, as required.
- This role will be interim covering for Digibank Malaysia
**The must haves**:
- At least 2 years working experience in any service industry; experience in Customer Service/Contact Centre in banking/financial industry will be good advantage.
- Able to work on weekend and rotational shifts.
- Excellent spoken and written English to communicate and engage customers.
- Experience in live chat and/or digital servicing channels will be an added advantage.
- Typing speed of at least 60 words per minute
- Proficient with technology in general, familiar with social media platforms, digital tools and fast learner to pick up new tools needed for work.
- Experience in Microsoft CRM, Zendesk, Livechat and digital servicing channels will be a strong added advantage
- Proficiency in using Microsoft products such as Excel, PowerPoint, Word.
- Customer centric and attention to detail.
- Can thrive under mínimal supervision.
- Outstanding organisational skills with multitasking skills
- Tertiary education must possess at least a Diploma in any relevant field.
**Job Type**: Contract
Contract length: 6 months
**Salary**: RM3,000.00 - RM4,000.00 per month
Schedule:
- Monday to Friday
Ability to Commute:
- Petaling Jaya (preferred)
Ability to Relocate:
- Petaling Jaya: Relocate before starting work (preferred)
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