Application/customer Support

3 weeks ago


Petaling Jaya, Malaysia Dbix Systems Sdn Bhd Full time

(Software Analyst)
- Assist the client in implementing and training during initial set up and cutover activities of the system account.
- Engage in presales, interactive product demo, product training to maintain high product knowledge.
- Act as the main liaison and work cross functionally between vendors, customers and developer team.
- Assist in sourcing of new suppliers based on customers’ requests.
- Attend customers' requests and needs, clarify information, research every issue and provide solutions and/or alternatives.
- Perform office administrative duties when needed.

**Requirements**:

- IT background, ideally with experience in support.
- Recent graduates are welcomed.
- Good communication skills in English.

Enterprise Application Development, AI Chat Bots, Auto Data Science & Machine Learning Platform, Database Integration, AI Driven Cyber Security, Project Management & Support
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5



  • Petaling Jaya, Malaysia Dbix Systems Sdn Bhd Full time

    **Responsibilities**: - Application/Customer Support - (Software Analyst)- Assist the client in implementing and training during initial set up and cutover activities of the system account. - Engage in presales, interactive product demo, product training to maintain high product knowledge. - Act as the main liaison and work cross functionally between...


  • Petaling Jaya, Malaysia Food Market Hub Full time

    Our Customer Experience team is more than just a group of individuals - we are a close-knit team dedicated to creating meaningful and lasting connections with our customers. We believe that our collective strengths are far greater than the sum of our individual talents. Are you a self-starter, collaborative and passionate about scaling a fast-growing...


  • Petaling Jaya, Selangor, Malaysia Private Advertiser Full time

    Job Description:As a Technical Product Advocate, you will play a critical role in delivering exceptional customer experiences and developing high-value solutions for our clients.Key Responsibilities:Pre- and Post-Sales Support: Provide application support for laboratory solutions, gathering requirements, defining processes, and implementing effective...


  • Petaling Jaya, Malaysia Antah Pharma Sdn. Bhd. Full time

    Requirement: - Diploma/Degree in IT - Knowledge of Operating Systems, Devices, Application, Software and Web Application - Preferred hands-on in SQL and programming - Provide technical support to dept users within the group - Assist with ERP system’s migration & integration - Update tickets raised once resolution is completed - Maintain technical...

  • IT Support

    2 weeks ago


    Petaling Jaya, Malaysia Times Consult Full time

    **DiResponsibilities** - To provide Tier 1 support as per assignment - To provide Tier 1 Application Support either onsite or remote - To provide Tier 1 troubleshooting/ ID creation for all systems, as per SLA standard - Assist in patch release/ upgrade activities - Documentations - user guide/ user requirements/ process flow - Assist in other infra issues...


  • Petaling Jaya, Malaysia Agensi Pekerjaan & Perundingcara Bright Prospect Sdn Bhd Full time

    **Responsibilities**: - Application troubleshooting and reporting - Possess expertise in business operating systems and RPA solution design. Provide solutions. - Engage in global enhancement discussions with overseas sites. - Leading the operation team to achieve effective and efficient operations. - Expert in RPA solutions for tasks automation - System...

  • Customer Support

    58 minutes ago


    Petaling Jaya, Malaysia TribeHired.com Full time

    Job Responsibilities - Troubleshooting and solving existing technical issues according to the timeline defined in SLA (Response time) - Guiding customers with Application functionalities -Technical Skills (SQL skills) to achieve zero repeat request. - Assisting the Project Team with resolving certain technical functions in a timely manner. -...


  • Petaling Jaya, Malaysia Agensi Pekerjaan Smarttrend Sdn Bhd Full time

    **Job Responsibility**: - Troubleshooting and solving existing technical issues according to the timeline defined in SLA (Response time) - Guiding customers with Application functionalities -Technical Skills (SQL skills) to achieve zero repeat request. - Assisting the Project Team with resolving certain technical functions in a timely manner. -...


  • Petaling Jaya, Malaysia Agensi Pekerjaan Alpha Alliance Sdn Bhd Full time

    Troubleshooting and solving existing technical issues according to the timeline defined in SLA (Response time) - Guiding customers with Application functionalities -Technical Skills (SQL skills) to achieve zero repeat request. - Assisting the Project Team with resolving certain technical functions in a timely manner. - Working/Communicating with Tech...


  • Petaling Jaya, Malaysia Swap Logistics Distributions Sdn Bhd Full time

    Key Responsibilities: - As required, provide timely communication to users on the status of their service requests and incidents. - Properly escalate unresolved issues to appropriate internal teams (e.g. L2/L3). - It is a first point of contact to all related incidents from external and internal clients. - Managing ticketed query system and ensuring...


  • Petaling Jaya, Malaysia Agensi Pekerjaan Nixan Mega (M) Sdn Bhd Full time

    **Job Responsibility** - Troubleshooting and solving existing technical issues according to the timeline defined in SLA (Response time) - Guiding customers with Application functionalities -Technical Skills (SQL skills) to achieve zero repeat request. - Assisting the Project Team with resolving certain technical functions in a timely manner. -...


  • Petaling Jaya, Malaysia FirstWorks Group Sdn. Bhd. Full time

    At FirstWorks Group, our mission is to bring the best jobs to talents from all across Asia. Located in **Petaling Jaya (Dataran Prima)**, they are looking for an experienced **Application Support Consultant **to spearhead their business goals. **Working hours**: Monday to Friday 9.00 am to 5.30 pm (include an hour for lunch break) **What you should have...


  • Petaling Jaya, Selangor, Malaysia ABeam Consulting Malaysia Full time

    The ideal candidate for this role will have a strong background in SAP CO and a passion for delivering exceptional customer service. As a SAP CO Support Consultant at ABeam Consulting Malaysia, you will be responsible for providing application support for the SAP CO Module, analyzing and fixing complex issues, and collaborating with internal stakeholders to...


  • Petaling Jaya, Malaysia Smartrend Recruitment & Consultancy Full time

    **Job Responsibility**: - **Troubleshooting and solving existing technical issues according to the timeline defined in SLA (Response time)**: - Guiding customers with Application functionalities - Technical Skills (SQL skills) to achieve zero repeat request. - **Assisting the Project Team with resolving certain technical functions in a timely manner.**: -...


  • Petaling Jaya, Selangor, Malaysia GrabTaxi Holdings Pte. Ltd. Full time

    About UsGrabTaxi Holdings Pte. Ltd. is Southeast Asia's leading superapp, empowering everyone with heart, hunger, honour, and humility.The RoleWe are seeking a highly skilled Application Support Specialist to join our team, responsible for the day-to-day activities of the Learning and Talent modules. This includes being the subject matter expert, supporting...


  • Petaling Jaya, Malaysia Aisling Consulting Sdn Bhd Full time

    Responsibilities: - Handling all inbound calls pertaining to customer general inquiries, complaints, comments, feedback and other raising related to the company's products. - Create & handling all tickets pertaining to customer cases & follows up closely until case resolved. - Working closely with Sales & Level 2 support team members for client contracts...


  • Petaling Jaya, Malaysia Bjak Full time

    **About Us** Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.my, helps millions find the insurance policy with the best value and highest coverage for them. Our core strengths are in navigating...


  • Petaling Jaya, Malaysia Rymnet Solution Sdn Bhd Full time

    **Job Purpose**: 1. Solving Customer’s technical issues in a timely manner and according to SLA. 2. Attending to change request by customers (Reports/Customization) 3. Positive customer experience (Increase customer satisfaction) 4. Reducing complaints by customers (achieve zero repeat complaints) 5. Documentation for user guide on HRMS modules. 6....


  • Petaling Jaya, Malaysia Omega Technology Solutions Sdn Bhd Full time

    To provide day to day level first level support of SAP order to cash and Procure to Pay processes to Panasonic Malaysia users. - Good understanding in the areas of sales and logistics distribution business processes. - Experience in SAP MM & SD module. - Provide day to day first level support of SAP Order to Cash and Procure to Pay processes in relation to...


  • Petaling Jaya, Selangor, Malaysia ABeam Consulting Malaysia Full time

    A successful SAP CO Support Consultant provides critical application support for the SAP CO Module at ABeam Consulting Malaysia.This role involves troubleshooting and resolving issues & requests within targeted service level agreements (SLAs). The consultant will also be responsible for analyzing and fixing application and system issues, ensuring that SAP...