Application/customer Support

**Responsibilities**: - Application/Customer Support - (Software Analyst)- Assist the client in implementing and training during initial set up and cutover activities of the system account. - Engage in presales, interactive product demo, product training to maintain high product knowledge. - Act as the main liaison and work cross functionally between...

About the JobWe are seeking an experienced Technical Service Specialist - Laboratory Applications to join our team. As a key member of our technical staff, you will provide expert-level technical support and guidance to our customers in the laboratory applications field. Your primary responsibility will be to ensure that our customers receive the highest...

**Job Responsibility**: - Troubleshooting and solving existing technical issues according to the timeline defined in SLA (Response time) - Guiding customers with Application functionalities -Technical Skills (SQL skills) to achieve zero repeat request. - Assisting the Project Team with resolving certain technical functions in a timely manner. -...

Troubleshooting and solving existing technical issues according to the timeline defined in SLA (Response time) - Guiding customers with Application functionalities -Technical Skills (SQL skills) to achieve zero repeat request. - Assisting the Project Team with resolving certain technical functions in a timely manner. - Working/Communicating with Tech...

Key Responsibilities: - As required, provide timely communication to users on the status of their service requests and incidents. - Properly escalate unresolved issues to appropriate internal teams (e.g. L2/L3). - It is a first point of contact to all related incidents from external and internal clients. - Managing ticketed query system and ensuring...

Job DescriptionHartalega Holdings Berhad is a leading manufacturer of nitrile gloves. We are currently seeking an experienced Enterprise Application Support Specialist to join our team.Key Responsibilities:Provide first-level and second-level support for enterprise applications, including ERP and CRM systems.Manage user expectations and resolve issues in a...

**About iCHEF** At iCHEF, we want to help our business owners open better restaurants by building a platform where they can access all the information, solutions and community to succeed. iCHEF provides an F&B operating system that covers from wait line to tax reporting, everything done, synchronized, used on multiple iPADs on the same app. Since 10 years...

**Job Descriptions**: - Assist FUJIFILM Business Innovation customers with general enquiries, consumables and/or supplies orders and service support requirements, with a focus on service excellence and first call resolution. - To perform any other job assignments/ duties as may be required from time to time - Shift rotation as when required to ensure full...

My client is a market leader in plantation information management solution/ service to over 300 estates and 30 mills in Malaysia and over 75 estates and 5 mills outside Malaysia is rapidly expanding, seeking talented/ hardworking/ committed person to join a dedicated team of support team. Role and Responsibilities: (b) Report to service manager; (c) Willing...

**Job Details** - Salary : Min RM 2,000 - RM 3,000 - Fixed Shift Allowance : RM500 - Contract : 1 year (view to extension based on performance) - Must be willing to work on 24-hour-rotation shift. **Responsibility** - Provide quality customer support (24/7) through LiveChat and Digital channels for our customers. - Monitor various company communication...

Our Opening and Your Responsibilities Reports to: Senior Application Specialist Key Purpose of the Role:Pre- and post-sales application support for laboratory solutions in local marketIntegral with sales and service team to deliver the highest level of customer experience and high value solution developmentFollow up on technical leads, fast response towards...

**RESPONSIBILITIES AND TASKS** - Coordinate the creation, control, distribution and support of all customer license requests to meet field operational requirements - Coordinate the receipt of evidence for license renewals and upgrades. - Ensure availability of licensing service meets field operational requirements. - Maintain databases for all licensed...

**Responsibilities**: - Booking customers in for vehicle servicing and repairs **Requirements**: - At least 1 year in customer focused role - Good phone manner - Good verbal communication **Job Types**: Full-time, Permanent **Benefits**: - Free parking - Meal provided - Professional development Schedule: - Day shift Supplemental pay types: -...

About the RoleWe are seeking a skilled IT Enterprise Application Expert to provide technical support and guidance to our users.Key Responsibilities:Provide expert-level support for enterprise applications, including troubleshooting and resolving complex issues.Develop and implement process improvements to enhance system efficiency.Collaborate with...

Job SummaryThe Customer Support Liaison is a critical role at Teleperformance, where you will be the primary contact for customers using our client's website shopping channel. As a key representative of our brand, you will embody the values of professionalism, empathy, and excellence in every interaction.About the RoleYou will respond to customer requests,...

**Location**: - Symphony House, Ara Damansara, Petaling Jaya, Kuala Lumpur, Malaysia (just a 10-minute walk from LRT Ara Damansara Station) - FREE shuttle service from the LRT station to the office according to a set schedule **Job Scope**: - Provide timely and accurate responses to customers' general queries, complaints, and feedback - Assist customers...

About the RoleWe are seeking a skilled Customer Support Expert to join our team at SupportYourApp. As a key member of our customer support team, you will provide exceptional support to our clients via chats and emails.You will be responsible for building positive and long-lasting relationships with customers, meeting team KPIs, and staying up-to-date with...

**The day-to-day activities**: - Provide 1st level investigation and timely escalations as required to respective teams to ensure proper root cause analyses, speedy resolution and customer satisfaction - Be a fast learner to execute new processes related to product launches, tactical campaigns, systems enhancements, process automation or channel...

Job Description:M-DAQ Global is seeking a highly skilled Customer Support Specialist to join our team. In this role, you will be responsible for ensuring customer satisfaction by providing timely and effective support across various stages of the customer journey. This includes handling customer inquiries, managing customer accounts, and collaborating with...

About the job Customer Support SpecialistLocation: VSQ@PJPreferably: Anyone who is passionate and excited to learnSalary: Up to RM3,200Interview date: ImmediateWorking hours: 5 days a weekVisa: MalaysiaRoleAs a customer support specialist, this role is the face of the company and the first line of support for thousands of its customers across the globe. The...