Customer Support Executive

2 weeks ago


Petaling Jaya, Malaysia iCHEF MY SDN BHD Full time

**About iCHEF**

At iCHEF, we want to help our business owners open better restaurants by building a platform where they can access all the information, solutions and community to succeed. iCHEF provides an F&B operating system that covers from wait line to tax reporting, everything done, synchronized, used on multiple iPADs on the same app. Since 10 years ago when we open our beef noodle shop in Taipei, we have grown to support over 10,000+ outlets in Taiwan, Malaysia, Singapore and Hong Kong. We have raised our series A funding from prominent investors and grown our team to over 150 people. We welcome talented individuals to join our fast growing company.

**Roles & Responsibilities**

As Customer Support Executive, you are iCHEF's ambassador to our restaurant merchant.

You will provide Phone/Remote customer support (5 days a week, inclusive of Saturday & Sunday, with 2 weekdays off days)

Organize and provide customer feedback to the engineering team

Maintain an online technical FAQ page so that merchants can get faster support

Report on customer support status and activities and suggest ways to improve

Contact and filter inbound leads before assigning them to the sales team

Manage hardware inventory quantity to ensure sufficient stock

**Benefits**

Laptop and iPad equipment provided

Flexible Remote work from home arrangement. Travel to office only when required (~ 1 day/week)

Coworking space with facilities such as Gym membership and networking events

Yearly flight and hotel paid travel to Taiwan

13th Month bonus

**You will succeed with us if you**

Have authentic empathy to care deeply for your colleagues and customers with a respectful heart.

Ability to put others first.

Are obsessed with getting better every day.

Have a passionate desire to learn & improve.

Courage to take chances and not be afraid to fail.

Are a Quirky fun lover with a little weirdness.

Have a joyful attitude with an aversion to taking oneself too seriously

**We are looking for people who are**

Experience in relevant roles

Excellent and professional communication skills

Patient in teaching and loves helping customers

Able to explain instructions clearly over the phone

Organized and detail oriented

Pleasant personality, goal driven and self-motivated

**Why join iCHEF?**

We are growing, really fast. iCHEF is one of the leading and well-known brand by restaurant owners in Singapore and in the region.

We are ambitious Work without challenges is hardly fulfilling. There will be many challenges to push us to do what we didn't think we could.

We are rebellious We refuse to conform and play by rules set by others.

We think out of the box, redraw the playing field and do things differently. Wide variety of technical challenges for you to get your hands dirty

We are a team To go fast, walk alone. To go far, walk together.

Open and transparent, we operate in a 100% Jerk-Free Zone and we each play our part to provide the best experience to restaurants

Tell us why you want to join us, what are you good at and what are you eager to learn. Only applicants based in Malaysia will be contacted.

**Job Types**: Full-time, Permanent

**Salary**: RM3,000.00 - RM3,500.00 per month

**Benefits**:

- Gym membership
- Work from home
Schedule:

- Flexible hours
- Weekend jobs
Supplemental Pay:

- 13th month salary
- Yearly bonus
Application Question(s):

- Are you able to work 5 days a week, inclusive of Saturday/Sunday, with 2-weekday off days. Flexible 80% work from home arrangement.
**Experience**:

- Customer support: 1 year (preferred)

**Language**:

- English (required)
- Malay (required)
- Chinese (preferred)
Work Remotely:

- Yes



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