Customer Support Executive
2 weeks ago
Duties & Responsibilities
- Assist FUJIFILM Business Innovation customers with general enquiries, consumables and/or supplies orders and service support requirements, with a focus on service excellence and first call resolution.
- As a first point of contact, promote a unified and professional image of the Customer Support Center (CSC) and FUJIFILM Business Innovation as a whole.
- Use available Knowledge Bases to efficiently and accurately diagnose and resolve hardware or software related problems to maximise device up time and minimize escalations to Engineers or Technical Specialists.
- Correctly identify call type, utilise appropriate system resource and adhere to logging procedures.
- Processing of consumables and supplies orders for customers.
- Conduct daily activities in accordance with FUJIFILM Business Innovation’s policies, procedures and code of conduct.
- Conduct daily activities in a quality and environmentally responsible manner in accordance with FUJIFILM Business Innovation’s policies.
**Requirements**:
- At least one (1) years working experience in contact center or customer support related field.
- Have excellent communication and interpersonal skills & genuine passion for customer care
- Demonstrate exceptional telephone customer service skills & effective problem solving techniques
- Enjoy working in a team environment
- Self-motivated and able to work autonomously
- Willing to work during Malaysia’s public holidays
- Willing to start work as early as 5 AM
- Capable of working efficiently from home when required
- Well converse in English both verbal & written
Contract length: 12 months
**Salary**: RM3,000.00 - RM4,500.00 per month
**Benefits**:
- Dental insurance
- Health insurance
- Maternity leave
- Parental leave
- Vision insurance
Schedule:
- Day shift
- Early shift
Supplemental Pay:
- 13th month salary
**Education**:
- Diploma/Advanced Diploma (preferred)
**Experience**:
- Customer support: 1 year (required)
**Language**:
- Fluent English (required)
-
Customer Support Executive
3 weeks ago
Petaling Jaya, Malaysia iCHEF MY SDN BHD Full time**About iCHEF** At iCHEF, we want to help our business owners open better restaurants by building a platform where they can access all the information, solutions and community to succeed. iCHEF provides an F&B operating system that covers from wait line to tax reporting, everything done, synchronized, used on multiple iPADs on the same app. Since 10 years...
-
Customer Service Support Executive
12 hours ago
Petaling Jaya, Selangor, Malaysia Dolphin - Creative Advertising Agency Full timeThis job is a Customer Service Support Executive (One-Year Contract) at Dolphin, handling customer inquiries and enhancing brand reputation for Royal Canin. You might like this job because it offers remote work flexibility and focuses on engaging with customers on social media platforms.At Dolphin, we create bold and innovative advertising campaigns for top...
-
The Customer Support Executive
2 weeks ago
Petaling Jaya, Selangor, Malaysia Airfoil Services Sdn Bhd Full timeDirect message the job poster from Airfoil Services Sdn BhdResponsibilitiesMonitoring Turn Around Time (TAT) and On Time Delivery (OTD) as per customer contractedMaintaining and sending customer visit report on timely mannerRespond promptly to customer inquiriesHandle and resolve customer complaintsObtain and evaluate all relevant information to handle...
-
Customer Service Support Executive
2 weeks ago
Petaling Jaya, Selangor, Malaysia Dolphin - Creative Advertising Agency Full timeThis job is a Customer Service Support Executive (One-Year Contract) at Dolphin, handling customer inquiries and enhancing brand reputation for Royal Canin. You might like this job because it offers remote work flexibility and focuses on engaging with customers on social media platforms.At Dolphin, we create bold and innovative advertising campaigns for top...
-
Customer Support Executive
2 weeks ago
Petaling Jaya, Malaysia Agensi Pekerjaan Smarttrend Sdn Bhd Full time**Job Responsibility**: - Troubleshooting and solving existing technical issues according to the timeline defined in SLA (Response time) - Guiding customers with Application functionalities -Technical Skills (SQL skills) to achieve zero repeat request. - Assisting the Project Team with resolving certain technical functions in a timely manner. -...
-
Customer Support Executive
2 weeks ago
Petaling Jaya, Malaysia Agensi Pekerjaan Alpha Alliance Sdn Bhd Full timeTroubleshooting and solving existing technical issues according to the timeline defined in SLA (Response time) - Guiding customers with Application functionalities -Technical Skills (SQL skills) to achieve zero repeat request. - Assisting the Project Team with resolving certain technical functions in a timely manner. - Working/Communicating with Tech...
-
Customer Support Executive
2 weeks ago
Petaling Jaya, Malaysia FUJIFILM Business Innovation Malaysia SDN BHD Full timeAssist FUJIFILM Business Innovation customers with general enquiries, consumables and/or supplies orders and service support requirements, with a focus on service excellence and first call resolution. - Professionally handle high volume of inquiries from customers and resolve them within the agreed SLA. - Ensure KPI targets (e.g: service levels, customer...
-
Customer Support Executive
2 weeks ago
Petaling Jaya, Malaysia Vodus Research Sdn Bhd Full timeJob Responsibilities - Use web app to fulfil ecommerce purchases - Support users and merchants Requirement - Proficient in computer softwares - Proficient in Microsoft Office - Proficient in Internet apps - Proficient in ecommerce - Have access to laptop - Have access to stable Internet at home - Fluent in English and Malay language - Have sales or customer...
-
Customer Support Executive
21 hours ago
Petaling Jaya, Malaysia FUJIFILM Business Innovation Malaysia SDN BHD Full time**Job Descriptions**: - Assist FUJIFILM Business Innovation customers with general enquiries, consumables and/or supplies orders and service support requirements, with a focus on service excellence and first call resolution. - To perform any other job assignments/ duties as may be required from time to time - Shift rotation as when required to ensure full...
-
Customer Support Executive Analyst
7 days ago
Petaling Jaya, Selangor, Malaysia GXBank Full timeCustomer Support Executive Analyst (12-month contract, Mandarin Speaker)Apply locations Petaling Jaya (First Avenue)Time type: Full timePosted on: Posted 30+ Days AgoTime left to apply: End Date: January 31, 2025 (21 days left to apply)Job requisition id: R-2024-11-101220GX Bank Berhad - the Grab-led Digital Bank - is the FIRST digital bank in Malaysia,...
-
Customer Support Executive
2 weeks ago
Petaling Jaya, Malaysia FUJIFILM Business Innovation Malaysia Sdn. Bhd. Full time**RESPONSIBILITIES AND TASKS** - Assist FUJIFILM Business Innovation customers with general enquiries, consumables and/or supplies orders and service support requirements, with a focus on service excellence and first call resolution. - Professionally handle high volume of inquiries from customers and resolve them within the agreed SLA. - Ensure KPI targets...
-
Customer Support
2 weeks ago
Petaling Jaya, Malaysia MyValiant Full time**The day-to-day activities**: - Provide 1st level investigation and timely escalations as required to respective teams to ensure proper root cause analyses, speedy resolution and customer satisfaction - Be a fast learner to execute new processes related to product launches, tactical campaigns, systems enhancements, process automation or channel...
-
Customer Support Executive
3 weeks ago
Hang Tuah Jaya, Malaysia Agile Matrix Solutions Sdn Bhd Full time**Job Description**: The Client Support Executive will provide immediate support to traders, back office personnel, support staff, and IT teams to ensure the highest level of customer satisfaction and smooth trading operations. This role requires a motivated team player who can understand instructions, efficiently rectify and solve problems, and work...
-
Admin Executive
2 weeks ago
Petaling Jaya, Malaysia Konica Minolta Business Solutions Full timeAt Konica Minolta, our Mission is to be the ideal business partner of choice in Office Business and IT Services solutions. Through collaboration between our colleagues, partners and customers, we strive to enrich the society through constant innovation and development of solution driven tools. Job Responsibility: - Respond promptly to customer inquiries -...
-
Customer Support Associate
1 day ago
Petaling Jaya, Selangor, Malaysia Revenue Group Bhd Full timeWe are seeking a skilled Customer Care Executive to join our team at Revenue Group Bhd. As a key member of our customer service team, you will play a crucial role in delivering exceptional support to our customers.Key Responsibilities:Provide timely and effective solutions to customer inquiries via various channels;Work collaboratively with colleagues and...
-
Prepaid Customer Support Associate
11 hours ago
Petaling Jaya, Selangor, Malaysia DBIX Full timeJob Summary:The Business Development Executive will be responsible for managing prepaid customers' registration details and providing support to customers. This role requires excellent communication skills and attention to detail.Key Responsibilities:Manage prepaid customers' registration detailsProvide support to customersWorking Environment:Our office is...
-
Technical Support Executive
3 weeks ago
Petaling Jaya, Malaysia Prisma Khas Sdn Bhd Full timeJob Title: Technical Support Executive. We are looking for a Technical Support Executive (On-Site) to provide assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers with issues regarding our products. Ultimately, you will be a person our customers trust. They will rely on you to provide timely...
-
Customer Support Executive
3 days ago
Petaling Jaya, Malaysia Brandt International Sdn Bhd Full timeKEY ACCOUNTABILITIES - Provide quality customer support (24/7) through Voice and Digital channels for our customers. - Obtain and evaluate all relevant information to handle product and service inquiries. - Keep records of customer interactions and transactions - Identify and assess customers’ needs to achieve satisfaction. - Build sustainable...
-
Customer Support Executive
3 days ago
Petaling Jaya, Malaysia Agensi Pekerjaan 3S Talent Search Sdn Bhd Full time**Job descriptions**: - Attend to customers’ POs, issuing of Sales Orders, Delivery Orders and Billing - Monitoring of stock level, update stock level for sales team and issuing of RFQ - Maintain good relationship with customers and transporters and constant liaison with sales team - Ensure smooth delivery to customers - Constant communication with...
-
Logistics Customer Support Executive
7 days ago
Subang Jaya, Selangor, Malaysia TIME's group Full timeAbout the Job">We are seeking a Logistics Customer Support Executive to join our team at TIME's group. As a key member of our customer support team, you will be responsible for providing exceptional customer service and ensuring smooth logistics operations.">Key Responsibilities">Provide customer support via phone, email, and chat.Respond to customer...