Customer Support Executive

1 week ago

Petaling Jaya, Malaysia Brandt International Sdn Bhd Full time

KEY ACCOUNTABILITIES
- Provide quality customer support (24/7) through Voice and Digital channels for our customers.
- Obtain and evaluate all relevant information to handle product and service inquiries.
- Keep records of customer interactions and transactions
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships of trust through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Handle complaints, and provide appropriate solutions and alternatives within the time limits.
- Take extra mile to engage customers.
- To meet / exceed agreed productivity and quality standards (eg: quality call monitoring and customer satisfaction monitors).

BASIC REQUIREMENTS
- Must possess at least a SPM in any relevant field with at least 1 year working experience in Customer Service/Telesales.
- Required language (s): English & Bahasa Malaysia, preferred with Mandarin
- Applicants should be Malaysians citizens
- Good interpersonal and communication skills; with the ability to write and converse well in English & Bahasa Malaysia.
- With min 1 year Contact Centre experience with good telephone etiquette and knowledge in the telecommunication industry [products/services] is an added advantage.
- Flexible with shift environment [8am-12am shift schedule, 7 days a week, 5-on 2-off work schedule]
- Excellent verbal/written communication skills in both English and Malay languages.
- Ability to communicate results to management and in a fast paced environment.
- Able to start work immediately.

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